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Customer Service Team Lead

2 months ago

Hanover, United States Trinity Solar Careers Full time
Job Details

Job Location
Maryland Office - Hanover, MD

Position Type
Full Time

Education Level
High School or Equivalent

Salary Range
$22.00 - $25.00 Hourly

Job Shift
Day

Job Category
Administration

Description

"You've worked for the rest...now work for the best"

Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022.

Trinity Solar...recognized as a top 2022 Solar Contractor by Solar World.

The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Roles & Responsibilities
  • Handling of escalated customer issues for resolution
  • Distributing work assignments to team members
  • Develop strong positive working relationships with customers and colleagues.
  • Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
  • Utilize organizational and time management skills to prioritize and adjust daily tasks.
  • Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
  • Working on special projects as assigned
Qualifications & Experience
  • Strong communication skills including the use of a call management system as well as text messaging and email.
  • Leadership experience preferred
  • Ability to mitigate customer concerns while arriving at the best positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
  • Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
  • Experience in a fast-paced office environment is preferred.
What We Offer

Not just a career... but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
  • Competitive compensation
  • Comprehensive healthcare benefits which include:
  • Medical, Dental and Vision
  • Life insurance
  • Employee assistance program
  • Paid training
  • A generous PTO program
  • 401k plan supported by a company match
  • Work-life balance
  • Long term stability in a fast-growing industry
  • The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
  • And Much MORE

About Trinity Solar

For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,600+ team members and over 100,000 installations.

We are stronger together.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

"Veteran Friendly"