Service Writer

Overview

The Service Writer is primarily responsible for managing the crane repair quote, follow up and order cycle. The Service Writer will be responsible for the entire process including; quote creation, quotation delivery, processing of quotations and sales documentation, order, procurement and receiving parts to execute the repair job.

Responsibilities

Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
Responsible for processing spare parts orders received at the service branch
Send out finished processed repair quotes to customers
Responsible for tracking and receiving parts for inspection repair jobs
Notifies service department for scheduling when repair parts have arrived and verified
Follow up on active repair quotes on a regular basis and documents the progress
Archive repair quotes per Service Manager direction
Provide the required support to the service technicians in the field regarding parts and component identification
Assist with service job quoting when required
Assist Service Supervisor with planning and scheduling work when required
Communicate with sub-contractors, vendors and customers
Review technical documentation for completing quotes
Assist branch management with customer issue resolution when required
Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
Participate in the weekly planning and goals meetings.
Other duties as assigned
Qualifications

Education

A high school diploma or GED is required; trade school, military or crane service training program preferred.
Experience & Skills

2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy.
Must be detail oriented, self-motivated and disciplined with the ability to multi-task
Strong analytical, conceptual and planning skills are required
Written and verbal communication skills
Excellent math skills and overall PC literacy (Microsoft Office) are required
Valid driver's license in good standing that meets company requirements
Bi-lingual capabilities (English/Spanish) is a plus
Must successfully complete a criminal background check, drug screen and E-verify
The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement

Mazzella Core Values:

Be Safe - personal commitment to all stakeholder's well-being; purposeful control of risk

Be Lifelong Learner - routinely acquire new skills and capabilities that bring value

Be Humble - lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry - always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart - common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace