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Contact Center
5 months ago
Contact Center - Telephone Consultant II
Administrative - Horizon Center, San Diego, California, United States of America
Job Description
Posted Thursday, May 16, 2024 at 4:00 AM
Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you
This role supports our members who call in to the 800 number. In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members. Do you have what it takes to join our elite Team of Telephone Agents?
If this sounds interesting to you, below are a few more details.
Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.
Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.
Here is what we are looking for:
The nicest people in the world. No, really. We love our members and want the best for them
Awesome customer service skills
New Team Members with positive outlooks, that can meet challenges with a “can-do” attitude and maintain a high level of accountability for themselves and their team.
What we offer:
One of San Diego and the nation's Top Workplaces three years running
Great team and company culture
You can’t beat a role in sunny San Diego
18 days of PTO in your first year plus 12 holidays a year
6% - 8% 401(k) match
The hourly rate range that we expect to pay for this position is $20.00 - $25.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy
is very important to Mission Federal Credit Union. The California Consumer
Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission
Federal Credit Union to inform California residents, including job applicants,
of the categories of personal information we collect and the purpose for which
the personal information will be used.
This
job applicant notice
and the
CCPA/CPRA notice
provides the disclosures required by
the CCPA/CPRA and applies only to applicants who aresubject to the
CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
INDTC
Administrative - Horizon Center, San Diego, California, United States of America
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