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Flooring Contractor Production Manager

3 months ago

Long Beach, United States Floor Coverings International Full time

Benefits:

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Training & development

Job Details: Pay $25-30/hr DOE

25-35 hours/week

Qualifications/Experience:

High school or equivalent

Associates Degree or Some College (Preferred)

Customer Service Experience

Bilingual Spanish/English

Construction Project Management Experience

Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)

Must have valid driver's license and clean driving record. Work truck is a plus (gas and mileage reimbursed)

Full Job Description

Floor Coverings International of Long Beach, CA is looking for a top-notch Production Manager to add to our team. This person will take ownership of each and every installation by managing the installation crew and being the conduit between the FCI team and the customer. He/she must be organized, dependable, professional, highly detail oriented, with a can-do attitude and a high level of customer service. And most importantly, a kind and honest person.

Who We Are:

We are a locally owned, full-service flooring company that sells and installs a variety of flooring materials ranging from carpet to hardwood to floated flooring and commercial materials. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout south LA county/north Orange county and beyond. We were just voted the Best of Long Beach in the flooring category and we are very proud of that We are a small business made up of individuals who take pride in what they do and want what is best for our customers. We are also a tight knit team that enjoys working together and being there for one another. We celebrate wins, big and small, and value our nurturing and fun work culture.

Job Summary:

The FCI Production Manager is a critical team member. He/she is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. An eye for detail is vital to making sure that each project looks great before being revealed to the customer. The ideal candidate will be self-sufficient and will accept ownership of the role.

The Role

Familiarize yourself with the details of each project

Ensure that all product needed for job is ordered accurately

Consistently monitor deliveries to ensure materials arrive on time

Communicate with customers and installers to coordinate installation dates

Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home/property during installation

Provide daily updates to the customer regarding the details of the installation

Complete job site visits daily for all projects to check in with installers and customers

Confirm scope of work and compensation with installers prior to start of job

Deliver on expectations contracted in the sales process

Walk the customer through job at completion and collect final payment

Lead the production crews and ensure they are producing the quality that is expected

Solve problems as they arise

Resolve any customer complaints with urgency

Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

Other Duties

Assist in ensuring accurate invoicing for each project

Carry out small installations or repairs – this often involves transitions and moldings (training available)

Lifting up to 80 lbs. on occasion

Work with hand tools and power tools alike along with paints, stains, and finishes

Keep warehouse and company vehicles organized and presentable

Be available to attend training seminars as needed

Continually educate yourself on new flooring types and installation methods

Work weekly and monthly to hit produced sales goals

Make decisions and act in accordance with FCI’s core values and mission

Compensation and Work Hours

This is an hourly position that will be compensated commensurate with experience and qualifications - $25-30/hour, with additional bonus opportunities. Compensation is paid via direct deposit twice monthly. FCI does not provide any healthcare benefits at this time.

General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.

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