Mobility Service Desk Technician

3 weeks ago

Tampa, United States Acuity Technologies Full time

IS THIS FOR YOU?

  • Are you a hard-working diligent person?
  • Are you determined and persistent in making sure tasks are correct and complete?
  • Do you like to support co-workers and clients?
  • Are you interested in technology?
  • Are you looking for an opportunity to make a real impact on an organization?
  • Do you have help desk experience in IT or Mobility support?

If this sounds like you, and if you have experience as a service desk technician, this position at Acuity allows you to be part of a dynamic team that is focused on the growth of the company.

ABOUT ACUITY

Acuity Technologies provides communications services to business clients across the US and Canada. These services include voice-over IP and management of mobile technologies, and although we’re a small team, we’re trusted by some of the biggest companies in the US.

We’re based in Tampa and have been in business for 20 years. Our growth has been a result of the efforts of a diverse team of people focused on innovation and professionalism. If you take pride in being innovative, in delivering excellent results to great clients, and in contributing to the energy of a growing team, we want to meet you

BENEFITS ENJOYED BY ACUITY TEAM MEMBERS

We know it’s important for our team to feel rewarded, so we’ve ensured that our team enjoys strong benefits. In addition to health insurance, paid time off, and a generous retirement package, you’ll also have access to a hybrid work-from-home program. We’re also a pet-friendly office with four types of gourmet coffee and available access to a private gym.

POSITION SUMMARY

The Service Desk Technician is responsible for providing support to end-users by phone, email, and ticketing system.

Specific responsibilities include:

  • Provide daily technical support for mobile phones and tablets
  • Maintain contracted SLA’s while providing exceptional customer service
  • Ability to work in multiple systems simultaneously
  • Fielding inbound and outbound phone calls
  • Independent problem solving

Skills we’re looking for:

  • Ability to pivot in a high stress environment
  • High focus on attention to details and accurate information
  • Professional written and spoken communication skills
  • Pleasant professional demeanor and a strong work ethic

Requirements:

  • Able to work in office (located in Tampa near Tampa International Airport)
  • 1-year minimum experience working in a helpdesk environment for IT services (mobility experience a plus but not required)
  • Familiar with or have worked in ticketing systems with SLA’s

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