Registration Manager

2 months ago

Princeton, United States Touch Associates Ltd Full time

Due to some exciting new opportunities with existing and new clients alike, we’re looking to grow our team here at touch associates. Its important that you read the information below before you click the all important Apply Now button

IMPORTANT Please note that cvent knowledge is a HUGE bonus in this role and that the role is HYBRID - based in our Princeton offices 3 days per week.

We’re looking for people passionate about meetings and events, experienced in dealing with the unknown, facing last minute changes head on with an unfaltering smile and positive attitude to creating memorable and engaging experiences for our clients.

Most importantly, we’re looking for someone to join our team As a small (but growing) group based just outside of Princeton it’s really important we find someone that gets us; after all we’ll be spending more time together than most other people in our lives

The role of registration manager is key to the success of our team delivering complex programs for our clients. In this role, you will be responsible for the management of registration websites and reporting requirements, along with hotel room block management largely using the cvent platform. Taking a lead on attendee communications, including supporting attendees onsite and the collation of post-event attendance reporting and detailed compliance reports as required by our clients.

Experience in working with the cvent platform is critical in this role, and knowledge of hotel room block management would be a great asset to success. Overall, having good communication and organizational skills will stand you in good stead for this key role in our team.

Travel, both international and domestic, is a part of the role with exciting opportunities to see other parts of the world. It’s also really important that you’re able to be in the office on a regular basis (3 days per week) so whether you’re local to Princeton, planning to relocate, or happy to commute please keep this in mind.

We have a number of roles currently available within our team, the registration manager role ranges from $60k-$75k per year dependant on experience.

All positions come with a generous benefits package including (but not limited to):

-       20+ days PTO

-       Healthcare, dental & vision

-       401k

-       Training and wellness initiatives

-       Local/National discounts with hotels & other travel services

Role requirements

The below applies for all roles here at touch:

  • A passion for event management
  • A drive to deliver amazing experiences for our customers
  • A focus on customer service
  • A thirst for knowledge – there’s plenty to learn
  • Independence & Team work ethic – you need to be able to self-motivate and fly solo for some projects, and work as a cog in a well oiled machine for others
  • Have a voice We’re all about openness in our communication, so we expect all our teammates to speak up and challenge the norm
  • The ability to think laterally – problem solving is a huge part of any role in event management, so we need you to be able to think outside of the box

Heres some role specific experience we are looking for (we dont necessarily expect you to have all of these):

  • Hands on experience with Cvent including all modules (registration, attendee hub, hotels, reporting)
  • Client/attendee communication experience, managing stakeholders and complex programs
  • Skills in timeline management, workload allocation and delegation
  • Congress management experience including compliance for HCP attendance
  • Supplier/Vendor management including negotiation, contracting and delivery
  • Experience with other event management systems (e.g. swoogo, aventri etc)

If you’re still reading then the chances are we want to speak to you Send us an application and we’ll be in touch

Touch is an Equal Opportunity Employer, committed to creating a diverse and inclusive company culture. We do not discriminate against candidates or employees on the grounds of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status or any other protected status under the law.

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