Customer Care Representative
3 weeks ago
Customer Care Representative (Customer Service) 12-Month Contract (Hybrid) Location: Duluth, GA Start Date: February 23, 2026 (must be available; no time off during first 6 weeks) Schedule: Hybrid after training (Tues/Wed/Thurs onsite) Client: Boehringer Ingelheim (Animal Health) via Sigma Systems Openings: 10 Sigma Systems is supporting Boehringer Ingelheim (Animal Health) in hiring Customer Care Representatives to join a new Customer Service training class starting February 23, 2026. This role is expected to convert to full-time based on performance and business needs. Training & Work Schedule Training: 6 weeks, 100% onsite (no planned time off during training) Post-training: Hybrid schedule with onsite TuesdayThursday Rotating shift (bid based on training performance/attendance): 8:00 AM 5:00 PM 8:30 AM 5:30 PM 9:00 AM 6:00 PM What Youll Do As a Customer Care Representative, youll manage a variety of customer interactions that may include billing/order questions, order entry, website navigation support, and complaint resolutionvia phone, email, and self-service channels. Youll work in a structured environment while demonstrating initiative, flexibility, and accountability. Key responsibilities include: Handle complex customer inquiries while reducing customer effort and creating a positive experience Resolve issues related to orders, pricing, product info, marketing programs, and order status Document every customer interaction thoroughly for visibility across the organization Complete follow-up work as needed (including outbound calls) Support customers using online account management tools; identify opportunities for upsell/cross-sell where appropriate Participate in regular call quality reviews Follow all company and department policies and procedures Qualifications High School Diploma required (Bachelors degree preferred) Strong verbal and written communication skills Strong teamwork and interpersonal skills Comfortable working across multiple software systems (Microsoft Office, call center tools, custom systems) Demonstrated organization, time management, prioritization, resilience, and multitasking Ability to learn and understand abstract/technical information Veterinary/Animal Health experience is a plus Salesforce and/or SAP experience is a plus Interview Process (Important) This position includes a multi-step hiring process, which may include: Interview with Sigma leadership Online customer service assessment (Caliper) Written customer service questions (essay format) Onsite interview with hiring managers Background/onboarding steps prior to start Retention Bonus $250 at 45 days (successful completion of new hire training) $250 at 90 days Apply today if you can commit to the onsite training requirement and want a strong opportunity with a leading Animal Health organization. #J-18808-Ljbffr
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Customer Care Representative
2 weeks ago
Duluth, United States Sigma Inc Full timeCustomer Care Representative (Hybrid)Duluth, GA | 12-Month Contract | Potential Full-Time ConversionJob ID: 36697520Client: Boehringer IngelheimEmployer: Sigma SystemsStart Date: February 23, 2026 (Not Flexible)Schedule: Monday–Friday | Closed WeekendsWork Model: Hybrid (3 Days Onsite / 2 Days Remote) No 100% Remote OptionJob OverviewSigma Systems is...
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Customer Care Representative
1 week ago
Duluth, United States Cynet Systems Full timeCustomer RepresentativeAs a customer representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing and/or order issues, website navigation, order entry,...
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Customer Care Representative
2 weeks ago
Duluth, United States CYNET SYSTEMS Full timeJob Description: As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing and/or order issues, website navigation, order entry, resolution of...
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Customer Care Representative
7 days ago
Duluth, United States Cynet Systems Full timeJob Description As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing and/or order issues, website navigation, order entry, resolution of...
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Customer Care Representative
2 weeks ago
Duluth, United States Varite, Inc Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA.WHAT THE CLIENT DOES?A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing.WHAT WE DO?Established in the Year 2000, VARITE is an award-winning minority...
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Customer Care Representative
7 days ago
Duluth, GA, United States Varite Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA. Overview A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing. VARITE is an award-winning minority business enterprise providing global consulting &...
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Customer Care Representative
7 days ago
Duluth, GA, United States Varite Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA. Overview A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing. VARITE is an award-winning minority business enterprise providing global consulting &...
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Customer Care Representative
7 days ago
Duluth, GA, United States Varite Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA. Overview A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing. VARITE is an award-winning minority business enterprise providing global consulting &...
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Customer Care Representative
7 days ago
Duluth, GA, United States Varite Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA. Overview A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing. VARITE is an award-winning minority business enterprise providing global consulting &...
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Customer Care Representative
7 days ago
Duluth, GA, United States Varite Full timeVARITE is looking for a qualified Customer Care Rep in Duluth, GA. Overview A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing. VARITE is an award-winning minority business enterprise providing global consulting &...
