Customer Care Representative

VARITE is looking for a qualified Customer Care Rep in Duluth, GA.

A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing.

VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Care Rep

Location: Duluth, GA

Contract Duration: 12 months

Pay Rate Range: $20 - $22/hr on W2

Retention Bonus: $250 at 45 days (successful completion of new hire training) and $250 at 90 days

Start date: 2/23/2026 (Not Flexible)

HYBRID schedule: 3 in-office days, 2 days remote. Candidates need to be comfortable with that. No 100% remote. Office will be moved to Johns Creek, GA in summer 2026

Shift: Mon - Fri (closed weekends). Follow all company and department policies as documented. Includes working a bi-annual shift as assigned from one of the scheduled times below: 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, 9:00 am - 6:00 pm. The shift bid will be based on performance and attendance during the training.

Interview: There will be a phone screen

Training: 6 weeks 100% in the office Performance metrics evaluated

• As a Customer Representative, handle a range of complex service interactions that require quickly assessing, clarifying, and analyzing the customer's needs.
• Manage account inquiries including billing and/or order issues, website navigation, order entry, resolution of complaints, while reducing customer effort and promoting a positive customer experience.
• Document customer queries and perform monitoring activities for each customers case until resolution.
• Handle service interactions via phone, email, and/or self-service.
• Operate within a structured environment while demonstrating flexibility and initiative to achieve individual goals.
• Within Companys Quality Standards, handle service interactions to reduce customer effort.
  

• Anticipate customer needs and meet them through upselling, cross-selling of products/services, including guidance on online account management tools.
• Follow up through various channels (outbound calls/emails) in accordance with Company Standards.
• Accommodate special requests and rectify customer complaints with good judgment and decision-making skills.
• Resolve inquiries related to marketing programs, product, price, and order status within established processes.
• Acquire and maintain understanding of processes, procedures, and systems used for support.
• Document each interaction and share information across the team for day-to-day updates.
• Collaborate with diverse teams to identify common goals and achieve them.
  
  

• Demonstrates competence in maneuvering the company's customer platform and systems.
• Strong multi-tasking and quality in handling each customer interaction.
• Adaptability to changes in processes and procedures; ability to suggest improvements.
• Excellent written and verbal communication; strong interpersonal skills; able to work with multiple software applications including Microsoft, call center, and custom programs.
  

• Initiative & resilience ownership and adaptability.
• Prioritization & organization time management and multi-tasking.
• Problem-Solving & critical thinking developing solutions and sound decisions.
• Technical aptitude comfortable learning new technologies.
• Customer service orientation commitment to exceptional service.
• Innovation & agility open to change in dynamic environments.
• Attention to detail accuracy and quality.
• Self-starter proactive in driving results and collaboration.
• Research skills gathering and analyzing information to support decisions.
  

• Animal/Veterinary experience is a plus.
• Customer experience focus
• Ability to learn and comprehend abstract, complex, and technical information.
• Salesforce/SAP is a plus.
  

• Bachelor's degree from an accredited institution is preferred.
• HS diploma is required
  

If this opportunity interests you, please respond by clicking on EasyApply.

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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.