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Senior Consultant

1 month ago


Miami, United States Nexus IT Group Full time

As the Senior Consultant, you will be responsible for providing excellent technical solutions, building and maintaining strong relationships with our cruise-line customers through value-added consultancy and technical expertise. You must possess entrepreneurial drive, customer stakeholder management skills, and a passion for ensuring great customer experiences.

Your key responsibilities will include providing detailed advice to customers, technical support to account managers for quotes and bids, identifying and analyzing customer business processes and requirements, exploring and proposing new business opportunities, compiling database specifications and business process documents, configuring and testing systems, delivering standard or bespoke training courses, performing on-site visits, executing assigned operations tasks, and creating bespoke documentation.

The Senior Consultant must be focused on the outcomes for the customer as well as being a technical expert and trusted advisor for both colleagues and cruise-line customers.

Individual role holders may be advised of additional or particular responsibilities they are required to deliver but as a Senior Consultant, the below gives an indication of key responsibilities.

Responsibilities include but may not be limited to: -
•Providing detailed advice and guidance to customers in the effective use of systems, products and services available to them.
•Providing technical support/assistance to account managers for quotes/bids when required
•Identifying and analysing customer business processes and requirements
•Exploring, evaluating and proposing new business opportunities;
•Compiling database specifications and business process documents
•System configuration and testing
•System Quality Assurance Testing (i.e. patch testing, upgrade testing, etc
•Delivering standard or bespoke training courses (onsite or off-site);
•Performing on-site visits where required (e.g. for implementation, training, trouble-shooting);
•Executing assigned Operations (Consultancy and/or Project) tasks where directed by the Director of Customer Services;
•Creating bespoke documentation for both internal and/or external use;