Senior Director, Account Management

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Senior Director, Account Management

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remote type

On-site

locations

Baltimore, MD

Owings Mills, MD

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

REQ350359

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Exceeding

Client

Expectations Create

the

vision

of

the

account

plan

ensuring

alignment

of

objects

and

driving

high

quality results which helps secure a future with no-bid contract renewals Drive

account

growth

by

articulating

value

proposition

and

ensuring expansion

of

services provided Establish

outstanding

relationships

with

key stakeholders

by

soliciting

feedback and

excelling at world-class client service delivery Building High Performance Teams Ensure highest qualified candidate is hired for all roles on the account Build actionable and measurable career development plans for all direct reports Advance the firm’s diversity

and

inclusion

priorities

with

planful

and

focused

talent planning Achieving Financial Results and Contributing to Firm’s Revenue Growth Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans Proactively manage to the account budget and identify opportunities to generate additional revenue on the account Mitigate risk for

the

firm

by

ensuring

A/R

is

maintained

below

60

days

payable Attributes Exemplary

executive

presence

–

has the

gravitas

and sophistication

to

appropriately command

the

room

both

internally

as

a

leader

and

more

importantly

externally

with

clients Strategic

mindset

–

able

to

see

big

picture

and

future

direction

of

the

business,

then

translate into

achievable

new

business

development

opportunities Financially

astute

–

commercial

oriented,

strong

financial

acumen Results

driven

–

takes

corrective

action

quickly

and

decisively

when

performance

falls

short

and redirection is required; highly collaborative with exceptional integrity Obsessed with customer

habits

and

the

data

derived

from

those

behaviors;

keenly

aware

of trends within the

industry Commercially

astute

:

quickly

recognizes

the

different

levers

to

pull

to

drive

growth

and

increase

productivity Transformational

leadership

–

leads

change

with

energy

and

resilience

to

propel

the

business

forward; has the

courage

to

make complex

decisions

and

take

calculated

risks;

adjusts style to accommodate individuals and the various phases of growth Operational

“heft”

–comfort

and

experience

with

complex,

large,

and

heavily

matrixed

organizations Requirements: Seasoned

leader

with

10+ years

of Facility

Management and

Commercial

Real

Estate

executive leadership experience Proven

capabilities

in

developing outsourced

Integrated

Facility Management

solutions

for

global, Fortune 500 companies; must bring experience delivering in a manufacturing environment Extensive

experience

hiring,

training,

and

retaining

large

teams

(100+)

of

talent

in

a

client

service environment (preferably outsourced) Has

proactively

managed

a

budget Bachelor’s

degree

with

a

broad

range

of

business

experience;

MBA

or

post-graduate

studies preferred Location: Baltimore, MD JLL is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity. Location: On-site –Baltimore, MD, Owings Mills, MD If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We

endeavour

to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may

contact us at Accommodation Requests

. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us

page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

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now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each

of us unique.

We help our people thrive, grow meaningful careers and find a place where they

belong. Together,

we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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