Customer Service Representative
2 months ago
** Integreon Managed Solutions, Inc**
** Customer Service Representative (with proofreading experience)**
New York, NY 10001
**Job Title:** Customer Service Representative (with proofreading experience) **Location**: Remote
**Role Summary:**
This position manages word processing projects by communicating with clients and assigning projects to other Integreon Associates. The proofreading aspect of the position is to accurately proofread and format various clients law documents including, but not limited to, marketing materials, proposals, patents, and court related documents within the time frame allotted by the client.
**Responsibilities & Duties:**
Workflow Coordinator:
* Assign project work as needed to appropriate Integreon Associates.
* Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool. Answer phones and respond to client e-mail utilizing professional and concise communication.
* Responsible for accurately recording time and project notes for all projects assigned.
* Manage and prioritize projects to meet deadlines.
* Assist other Associates with questions and troubleshooting projects.
* Hand-off or receive projects from other WFCs.
* Review work to ensure quality and process standards and customer expectations have all been met.
* Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.
* Notify management about any need for additional resources or other assistance based on current project workload.
* Re-assign project workload as needed.
* Alert management or lead Associate regarding any project quality problems.
* Update management and team on project status throughout work schedule.
* Assist with project production as needed.
* Responsible for continuing education and training to gain further experience and keep skills sharp by participating in company- offered training and development programs.
* Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.
* Other duties as assigned.
Proofreader:
* Responsible for consulting client specific style guides to ensure the accuracy of grammar, composition, spacing, and consistency of client voice.
* Responsible to follow client specific guidelines pertaining to marketing.
* Responsible for reviewing others work to ensure quality, process standards and expectations for projects have been met.
* Responsible for other miscellaneous duties as assigned, including but not limited to tasks beyond proofreading.
**Required Skills/Capabilities:**
* Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010 and Adobe Acrobat Pro 11.
* Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
* Must multi-task and oversee multiple projects at any given time.
* Demonstrate the ability to perform accurately under time pressures and constraints.
* This position requires the ability to meet deadlines and paying attention to detail throughout all their work.
* Ability to correspond and communicate effectively both internally and externally.
* Show initiative and good judgment, functioning well under pressure, able to switch gears on a moments notice as well as the ability to concentrate in an environment of multiple demands and distractions. Demonstration flexibility and responsiveness are a plus.
* Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
* Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
* This position also requires skills of a detailed oriented, well-organized, self- motivated, problem solver who can work independently.
**Education & Experience:**
Bachelors in English, or equivalent work experience
2 years in Microsoft Office
3 Years Customer Service
2+ years in a proofreading, English, or grammar related field, experience with Word Document editing/formatting is preferred.
Knowledge of Chicago Manual of Style and standard proofreading marks and track changes is preferred .
**Employee Status:**
Full-Time; Non-Exempt
**Benefits:**
Health, vision, dental, 401k, PTO and tuition discount
**Shift time:**
03:00 pm - 11:00 pm CST
11.00 pm 07.00 am CST
**Wage:**
$17/hour
**Reports To:**
Operations Lead
**Company Information**
Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our teams experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.
If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.
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