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Care Coordinator/Medical Assistant
2 months ago
Care Coordinator/Medical Assistant - Ahwatukee
JOB DESCRIPTION: Busy PM&R practice in Ahwatukee seeks care coordinator/medical assistant to support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties. Interacts with patients, staff, hospital personnel, and other professionals to improve patient satisfaction and quality control of billing information, reduce duplication of work measured by lowering cost per patient intake, and reduce the number of claim rejections on initial submission.
JOB DUTIES & RESPONSIBILITIES:
- Register new patients in the EMR prior to scheduling appointments with correct demographic and insurance information.
- Responsible for assisting patients with inquiries and scheduling.
- Assists with obtaining, requesting, and maintaining patient records, and loading referrals in the EMR.
- Coordinates specialty referrals and diagnostic testing per provider request.
- Maintains the company's email inbox, inbound faxes, and patient portal messages as assigned by the supervisor.
- Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member.
- Supports BBS Compliance Program
- Reports to work regularly without undue tardiness
- Must be able to effectively use the internet and various web browsers; Microsoft Office Software included.
- Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
- Prioritizes work activities and receives and assumes multiple job duties with the ability to manage multiple changing priorities in an effective and organized fashion
- Must be able to work under minimal supervision and make independent decisions using good judgment.
- In office setting
- Monday-Friday day shifts; no weekends
- Graduate of a formal program in Medical Assisting or;
- Minimum two (2) years of experience in a medical office
- General knowledge of the healthcare field
- Preferred, knowledge of pain management.
ABOUT BARROW BRAIN AND SPINE
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery, advanced spine care and pain management. As a partner of Barrow Neurological Institute, the practice encompasses 30 neurosurgeons and three physiatrists, and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph's Hospital in Phoenix, AZ, and serves more than 21,000 patients per year.
