Patient Financial Advisor

2 weeks ago

Richmond, United States Kaiser Permanente Full time

Description:Job Summary:

Under direct supervision, the Patient Financial Advisor (PFA) is a professional responsible for identifying appropriate financial sponsorship for members and non-members and determining their cost share obligation. This requires the following: 1) Accurate and timely assessment of payer and patient liability; 2) Compliance with federal, state and local regulations; 3) Effective communication with patients regarding personal payment liabilities and options for meeting those obligations. The PFA must create a positive customer experience for all patients through personalized care.

Essential Responsibilities:

  • Includes but is not limited to:
  • Assisting members with understanding their benefits when a cost-share is owed.
  • Determining eligibility for private, federal, state and county program coverage for patients.
  • Interpreting and describing provisions and requirements of applicable private, federal, state and county aid programs to patients, explaining all obligations and rights under the specific program.
  • Gathering and analyzing all patient information pertaining to financial resources and circumstances.
  • Obtaining treatment authorizations, as needed.
  • Advising patients of their financial responsibilities and arranging and/or collecting payments when appropriateProviding consultation to patients regarding referrals to outside agencies or to the Medical Financial Assistance and Discount Payment (MFAP) program, including reviewing and evaluating MFAP applications for completeness and accuracy and submitting applications on behalf of patients when appropriate.
  • Interviewing patients regarding possible workers compensation coverage, Coordination of Benefits and/or Third Party Liability.
  • Interacting with clinical staff to obtain all pertinent information protecting patient confidentiality while ensuring all components required for reimbursement are obtained.
  • Perform audits to determine the accuracy and completeness of the data collected in the admitting and registration process.
  • Ensure all required data fields for insurance verification, OSHPD reporting and claims submission are accurately completed.
  • Collect statistical data and prepare reports, as needed.
  • Noting all activities in the Kaiser Permanente system of record (KP HealthConnect).Performing all or part of duties and responsibilities at the direction of department management based on appropriate needs of the department, and all other tasks and duties as assigned by supervisor.
  • The Patient Financial Advisor works collaboratively with Hospital, Clinic, Emergency Department and Member Services personnel to create a customer friendly environment.
  • Supervisory Responsibilities: This position has no supervisory responsibilities.
  • Corporate Compliance Accountability: Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.
Basic Qualifications:
Experience

  • Twenty-four (24) months of work experience including twelve (12) months of hospital, medical office or insurance company required.
Education

  • High school diploma or General Education Diploma (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:

  • The Patient Financial Advisor must be capable of making decisions and working independently to accomplish all responsibilities, as well as maintain an in-depth understanding of job duties and operational changes where financial counseling decisions have significant financial and medical implications.
  • Basic knowledge and use of computer and computer keyboard (able to pass PC skills assessment and keyboarding test [a rate of 6,000 keystrokes/hour is required to pass]).
  • Proficient in medical terminology (able to pass KP standardized test).
  • Demonstrated ability to understand and interpret benefit coverage information, including KP Plans, Medi-Cal, Medicare and other insurance.
  • Must be able to apply benefit circumstances to fee schedule quotation to determine member/patient cost share obligation (able to pass fee/benefit test).
  • Demonstrated ability to interact in a sensitive manner with KP patients, their families and KP staff.
  • Knowledgeable regarding the legal requirements of collections.
  • Ability to multitask, organize and prioritize and work independently with minimal supervision.
  • Demonstrated knowledge of the admitting and registration processes and requirements. Effective interpersonal and communications skills. Knowledgeable regarding the impact Utilization Review, Discharge Planning, Admissions and other related departments have on reimbursement.
  • Must be willing to work in a Labor Management Partnership environment.
Preferred Qualifications:

  • Payment and/or payment arrangement experience preferred.
  • Proficient in word-processing, spreadsheet programs, etc., preferred.


Primary Location: California,Richmond,Richmond Hospital
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:00 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A04|OPEIU|Local 29
Job Level: Entry Level
Department: Richmond Hospital - Med Center Operations - 0201
Pay Range: $37.21 - $39.14 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanentes Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

  • Patient Financial Advisor

    1 week ago

    Richmond, United States Kaiser Permanente Full time

    Job Summary: Under direct supervision, the Patient Financial Advisor (PFA) is a professional responsible for identifying appropriate financial sponsorship for members and non-members and determining their cost share obligation. This requires the following: 1) Accurate and timely assessment of payer and patient liability; 2) Compliance with federal, state...

  • Patient Financial Advisor

    4 weeks ago

    Richmond, United States Kaiser Permanente Full time

    Description: Job Summary:Under direct supervision, the Patient Financial Advisor (PFA) is a professional responsible for identifying appropriate financial sponsorship for members and non-members and determining their cost share obligation. This requires the following: 1) Accurate and timely assessment of payer and patient liability; 2) Compliance with...

  • Financial Advisor

    1 month ago

    Richmond, United States Virginia Asset Management Full time

    Job DescriptionJob DescriptionAs a Financial Advisor at Virginia Asset Management, you can live the life you want while helping others do the same. You will be building a business that makes a difference. This opportunity is different than other careers you may be considering. You can:· Help people and businesses become financially secure. Make an impact by...

  • Financial Advisor

    4 weeks ago

    Richmond, United States Virginia Asset Management Full time

    Job DescriptionJob DescriptionAs a Financial Advisor at Virginia Asset Management, you can live the life you want while helping others do the same. You will be building a business that makes a difference. This opportunity is different than other careers you may be considering. You can:· Help people and businesses become financially secure. Make an impact by...

  • College Financial Aid Advisor

    2 weeks ago

    Richmond, United States GRASP Part time $20

    Part-time College Financial Aid AdvisorGRASP AdvisorGRASP has an opening for a part-time college financial aid advisor to work at an assigned area Manchester High School during the school year. Advisors are assigned to a particular school 1-2 days per week during the school year.   All training is provided: 2 – 4 days per year in Richmond or virtually....

  • Ameriprise Financial Group Financial Advisor

    3 weeks ago

    Richmond, United States Commerce Bank Full time

    Job Description: VACU Investment Group (VACUIG) is expanding our wealth management team throughout Virginia- Greater Richmond Area, Blacksburg, Roanoke, Harrisonburg, VA Beach, Norfolk Williamsburg & Lynchburg. The role of the investment consultant is to establish value-added relationships with VACU members , to understand their financial needs and to offer...

  • Insurance / Annuity / Financial Advisor: PreSet Appts 100k to 350k

    1 month ago

    Richmond, United States United Placement Group Full time

    Unleash Your Potential as a Financial Advisor: Join Our Elite Team Are you a dynamic, results-driven Insurance Agent or Financial Advisor with a passion for annuity sales? Do you hold an active Health and Life insurance license and aspire to achieve even greater heights in your financial planning career? If so, we have an exceptional opportunity that's...

  • Insurance / Annuity / Financial Advisor: PreSet Appts 100k to 350k

    4 weeks ago

    Richmond, United States United Placement Group Full time

    Unleash Your Potential as a Financial Advisor: Join Our Elite Team Are you a dynamic, results-driven Insurance Agent or Financial Advisor with a passion for annuity sales? Do you hold an active Health and Life insurance license and aspire to achieve even greater heights in your financial planning career? If so, we have an exceptional opportunity that's...

  • Experienced Financial Advisor

    2 weeks ago

    Richmond, United States North Star Resource Group Full time

    North Star Resource Group is looking to find a candidate for a financial advising position in Richmond, VA. We are looking for an experienced financial advisor that would be partnering with a larger established practice and may include succession planning opportunities.By joining an organization where you can use your relationship building skills and your...

  • Experienced Financial Advisor

    2 weeks ago

    Richmond, United States North Star Resource Group Full time

    North Star Resource Group is looking to find a candidate for a financial advising position in Richmond, VA. We are looking for an experienced financial advisor that would be partnering with a larger established practice.By joining an organization where you can use your relationship building skills and your ability to meet and exceed goals, you will have the...

  • Experienced Financial Advisor

    2 months ago

    Richmond, United States North Star Resource Group Full time

    North Star Resource Group is looking to find a candidate for a financial advising position in Minneapolis, MN. We are looking for an experienced financial advisor that would be partnering with a larger established practice and may include succession planning opportunities.By joining an organization where you can use your relationship building skills and your...

  • Experienced Financial Advisor

    2 weeks ago

    Richmond, United States North Star Resource Group Full time

    North Star Resource Group is looking to find a candidate for a financial advising position in Richmond, VA. We are looking for an experienced financial advisor that would be partnering with a larger established practice and may include succession planning opportunities.By joining an organization where you can use your relationship building skills and your...

  • Experienced Financial Advisor

    2 weeks ago

    Richmond, United States North Star Resource Group Full time

    North Star Resource Group is looking to find a candidate for a financial advising position in Richmond, VA. We are looking for an experienced financial advisor that would be partnering with a larger established practice.By joining an organization where you can use your relationship building skills and your ability to meet and exceed goals, you will have the...

  • Patient Financial Counselor

    2 weeks ago

    Richmond, United States HCA Johnston Willis Hospital Full time

    **Schedule: Monday - Friday 10am-6:30pm**: Do you want to join an organization that invests in you as a Patient Financial Counselor? At Johnston Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. **Benefits**: Johnston Willis Hospital, offers a...

  • Patient Financial Counselor

    4 weeks ago

    Richmond, Virginia, United States HCA Healthcare Full time

    Description Schedule: Monday - Friday 10am-6:30pmDo you want to join an organization that invests in you as a Patient Financial Counselor? At Johnston Willis Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsJohnston Willis Hospital, offers a...

  • Patient Financial Counselor

    1 month ago

    Richmond, Virginia, United States HCA Healthcare Full time

    Description Schedule: Monday - Friday 10am-6:30pmDo you want to join an organization that invests in you as a Patient Financial Counselor? At Johnston Willis Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsJohnston Willis Hospital, offers a...

  • Salaried Financial Advisor

    1 week ago

    Richmond, United States CPS Full time

    Posted: 12/28/2023 Industry: Employee Benefits & Retirement Services Job Number: ME23.12.28.3 Pay Rate: Base $65k - $80k (possibly more) Experience: Job Description Are you tired of commission? You obtained your FINRA licenses and exhausted your network to sell insurance and investment products to family and friends. Are you looking to become a specialist...

  • Patient Financial Clearance Representative

    2 weeks ago

    Richmond, United States VCU Health System Full time

    The Patient Fin Clearance Rep is responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date. Financial clearance includes, but is not limited to, confirming completeness of patient registration data, verifying insurance eligibility, confirming health plan benefits, procuring PCP referrals...

  • Wealth Advisor

    4 weeks ago

    Richmond, United States Blue Ridge Bank Full time

    Job Type Full-time Description Position Purpose: As the Wealth Advisor for your branch, you will meet with customers to determine financial planning goals for the future, to include Estate planning, Investment planning and/or Insurance planning. Develop and implement a financial plan that will best suit each customer. Adhere to established standards of...

  • Financial Services Professional

    1 month ago

    Richmond, United States Ny Life Full time

    Description Do you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a money-minded individual who is looking for an opportunity to break into the financial services industry! Our successful entry-level financial advisor candidate has a passion for developing long-term relationships and an interest...