On-Site IT Systems Support Analyst

4 weeks ago

Chicago, United States Wilson Elser Full time

On-Site IT Systems Support Analyst

Wilson Elser is currently seeking an On-Site IT Systems Support Analyst.

The Firm

Wilson Elser is a full-service and leading defense litigation law firm that faithfully serves our clients with more than 1100 attorneys, across 44 offices across the United States. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firm.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Qualifications

Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.

Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.

Prior law firm experience a big plus

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Self-starter with the ability to manage own time effectively and work autonomously

Thorough understanding of PC hardware and software:

-Windows 10

-Microsoft Office 2013 - O365

-Desktop client and web-based applications

-Cloud services (Azure)

-Active Directory

-Audio/Video hardware

-Docking Stations

-Monitors

-Wireless peripherals

-Remote access

-Virtual Private Networks

-Citrix environments

-Telecommunications

-Laptop and desktop PCs

-LAN/WAN

-Ability to lift and move items up to 50lbs

-Ability to travel, if needed

Responsibilities

Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.

Collect and track equipment from departed end users following standardized asset tracking procedures.

Provide support for video conferencing and related A/V on-site systems.

Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.

Coordinate user requirements with regional supervisors, management, and other IT teams.

Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.

Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.

Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.

Adhere to organizational change management processes.

Perform special duties, tasks, or projects, as required.

Why Should You Apply?

Excellent Benefits

Generous PTO plan

Excellent growth and advancement opportunities

Corporate Discount Plans

Interested?

Wilson Elser is a firm focused on its commitment to both their clients and you Please consider joining our team by sending your credentials to Careers@wilsonelser.com and putting " Chicago On-Site IT Systems Support Analyst" in the subject line.

We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law. #J-18808-Ljbffr

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