IT System Analyst

3 weeks ago


Chicago, United States Optomi Full time

IT System Analyst - Onsite 4 days/week in Chicago, IL


Optomi, in partnership with an industry leader, is seeking an experienced System Analyst to join their team. This person will help a small support/help desk team manage tickets, connectivity issues, and work closely with network, systems, and security teams to resolve issues.


Responsibilities:

  • Provide support for hardware, software and network issues escalated from Tier 1
  • Manage/close out tickets in ServiceNow and escalating issues to appropriate teams
  • Provide advanced support for Active Directory- creating groups, adding/removing, group policy, etc.
  • Troubleshooting/patching Windows servers and operating systems
  • Checking network and system connectivity issues utilizing DNS and DHCP
  • Managing access control lists at different sites
  • Utilizing VMware to login and view hosts to make sure systems are powered up


Apply today if your background includes:

  • Ability to work on-site 4x/week (Mon-Thurs) in Chicago, IL area (Downers Grove)
  • Windows troubleshooting and Active Directory experience
  • ServiceNow or Jira ticketing experience (will use ServiceNow in this role)
  • Networking knowledge when it comes to checking ports/connectivity
  • DNS/DHCP protocol experience
  • Experience working cross functionally and escalating issues to different teams within the organization
  • VMware knowledge (not a must have for this role)


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