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Contact Center Representative

2 months ago

Portland, United States StanCorp Financial Group Full time

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let's work together.

Job Summary:

Respond to customer inquiries in a Contact Center environment, ensuring accurate information delivery and enhancing customer experience. Resolve member transactions, provide technical guidance, and support service improvements. Utilize technology for effective communication and problem-solving, monitoring performance metrics to meet Contact Center goals. Support customer-focused projects and administrative functions as needed.

Skills and Background You'll Need:

  • High school diploma or equivalent required; associate degree preferred.
  • Minimum 1+ years of telephonic customer service experience preferred.
  • Ability to handle semi-routine assignments within defined procedures.
  • Strong communication skills and proficiency with computer systems.
Key Behaviors of a Successful Candidate:
  • Integrity in handling customer information and transactions.
  • Adaptability to varied customer needs and changing priorities.
  • Problem-solving skills to resolve customer inquiries efficiently.
Why Join The Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:
  • A rich benefits package including a 401(k) plan with matching company contributions
  • An annual incentive bonus plan
  • Generous paid time off
  • A supportive and responsive management approach
  • Opportunities for career growth and advancement
  • Paid time off to volunteer
  • An employee giving program that double matches your donations to eligible nonprofits and schools
  • Much more
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
  • Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.


Salary Range:
19.00 - 24.40

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.