Guest Services Team Member- Morristown Landing Recreation and Events

2 weeks ago

Morristown, United States The Sports Facilities Companies Full time
GUEST SERVICES - Morristown Landing Recreation and Events

Sports Facilities Management, LLC

LOCATION: Morristown, TN

DEPARTMENT: GUEST SERVICES, FITNESS CONCIERGE

REPORTS TO: DIRECTOR OF MEMBERSHIPS & FITNESS

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Morristown Landing is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Morristown, TN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Morristown Landing is a member The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services, Fitness Concierge position provides the point of contact and customer service at either the guest service desk or fitness concierge desk. This expectations of this position are to provide world-class service to all members and guests, assist members and guests with fitness class signups, venue questions, general information, and supporting special events. Organization, cleanliness, safety, and general administrative support as assign, are all part of this position.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
  • Directly aligns with the Morristown Landing's Mission Statement and Core Values
  • Complete rounds on the fitness floor or guest services such as equipment upkeep, cleaning, checking in on members/guests needs, etc.
  • Maintain the fitness area computer system
  • Greet members, guests and provide prompt answers and directions as needed
  • Cultivate an environment of world-class guest service with enthusiasm to all Morristown Landing visitors, members, and customers
  • Be knowledgeable about prices, programming, and the daily venue schedule
  • Assist with maintaining accurate records of participant waivers, event information and incident reports
  • Work to resolve all guest concerns and complaints and/or direct to appropriate Manager
  • Help provide guest feedback/concerns medium for communication, and direct that feedback to the appropriate supervisor
  • Understand and help enforce Morristown Landing's policies and procedures
  • Complete special projects, daily assignments and other duties as directed by management
MINIMUM QUALIFICATIONS:
  • High School Diploma, GED or bachelor's degree in exercise science, health education, public health or related field is preferred
  • Minimum of two years of experience in a sport/fitness center or customer service
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
  • Highly recommend CPR/AED/First Aid certification - currently holding or willing to become certified
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to operate and use all equipment in facilities
WORKING CONDITIONS AND PHYSICAL DEMANDS:
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
  • Will be required to operate a computer and phone
  • Must wear proper uniform
  • Must be able to pass a drug screening and background check

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