Patient Care Coordinator Full-Time
2 months ago
Who we areHere at Vireo Health, Inc. ("Vireo") our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences.Vireo is proud to have one of the most diverseworkforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about youWhat you will doWe are seeking an energetic and flexible Budtender Patient Care Coordinator Full-Time to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.Highlighted ResponsibilitiesParticipates in our startup team as we develop policies, medications, and systemsCompletes dispensary operational requirements by maintaining an organized workflowMaintains vigilance for patient medication safetyAssists patients and families through the dispensary processProvides information by answering questions and requests of health care professionals and patientsComplies with state law and regulationsParticipates in record-keeping and reporting necessary for State complianceAdheres to infection-control standards such as hand washingMaintains safe and clean working environment by complying with procedures, rules, and regulationsContributes to team effort by accomplishing related results as neededProtects patient safety regarding cannabis medication useHelp patients determine the best treatment course under the supervision of a registered pharmacistProvides exceptional customer service to medical cannabis patientsMaintains cash register and accountability for assigned drawerCompletes opening/closing proceduresUtilizes computer systems appropriately for daily operationsReceives incoming orders, shipments, and deliveriesSchedules appointments, assists with refilling orders and creating new patient orders/salesUtilizes different software applications to set up patient appointments, refills, and home deliveriesResponds to all patient inquiries via phone, email or other methods of communication as assigned.Performs dispensary maintenance/cleaning duties as assigned.Attends staff meetings, continuing education, training, etc. as directedQualificationsPreferred experience in both clinical and retail settingsDemonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illnessExperience in record keeping preferredExperience as a receptionist or office manager is preferred.Must be at least 21 years of age.Maintains and safeguards entrusted confidential informationMust complete this required course prior to beginningAbility to communicate effectively with patients, families, and co-workersAbility to meet assigned deadlinesAbility to establish and maintain effective working relationshipsAbility to function independentlyPunctuality and responsible time management skillsAbility to understand, support, and implement organizational policies/procedures, along with government regulationsPerform other duties as assigned by ManagementMaintains professional relationships with patients and co-workersAbility to perform job duties effectively when under stressAbility to multi-task when neededAbility to accept constructive feedback and grow with position/companyAnalyzing information and implementing quality controlApplies good judgmentAttention to DetailMust be willing to work weekendsEEO StatementVireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com
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