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Retail Customer Care Specialist

2 months ago

Round Rock, United States Ingka External Full time
Job ID: 255406

Date posted: 29/08/2024
Why we will love you

You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

What you'll be doing day to day
•Resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store
•Identifying and reporting quality issues based on data gathered in returns.
•Investigating problems, developing solutions, preparing reports, and working with Independent Service Providers (ISPs) daily to resolve customer complaints.
•Using your product and solution expertise to enhance your customers' experiences.
Uses knowledge of both the product and how the IKEA organization works to offer solutions so that customers leave the store with a positive impression.
•Partnering with Kitchen Installation Specialists to solve all escalated kitchen and bath issues.

Apply now

The pay range for this position is $21.28 to $30.31

JOB TYPE - Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS - Must be able to work retail hours based on the business needs of the location; including weeknights, weekends, and holidays.

This job posting will come down on or around 9/4

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more
•Generous paid time off, holiday and sick time
•WiselyPay - get earned wages up to two days early
•Paid parental leave (up to 16 weeks)
•KinderCare tuition discount
•Retirement and bonus plans
•Co-worker discount, meal deal, and referral bonus
•Pet insurance program
•Education assistance and learning programs
•Safety shoe reimbursement
•24/7 telehealth visits
•Dental and vision plans
•Medical and Rx plans (must work min. 20 hrs/wk)
•A fun and inclusive work environment

QUALIFICATIONS

2 years of experience in retail sales or customer service experience.