Customer Service Rep

1 month ago

Fairfield, United States Bunzl Distribution USA Full time

** Customer Service Rep (R3 Safety - Fairfield, OH)**

**Job Category****:** Telesales & Customer Service **Requisition Number****:** USA1808846 Showing 1 location **Job Details**

**Description**

The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

***Responsibilities:***

* Answering customer inquiries, entering and successfully processing orders (50-100 daily) via the AS400

* Investigating customer problems and/or complaints to successful resolution

* Maintaining relationships with both internal and external customers with exceptional service

* Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing and product research

* Producing monthly order guides

* Expediting orders as required

* Working effectively in a team environment to meet business goals and objectives

* Other duties as assigned

***Requirements:***

* High School graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment. Bachelor's degree preferred

* Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel

* Experience with IBM AS400 operating system a plus

* Excellent verbal and written communication skills

* Strong organization and attention to detail

* Ability to manage multiple projects simultaneously

* Experience in distribution industry is preferred

* Problem solver with the ability to multi-task using judgment and decision-making skills

* Excellent detail-oriented customer service skills

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

*Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.*

*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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