Customer Service Representative

2 weeks ago


Fairfield, United States Industrial Labeling Systems, Inc. Full time

1) Customer Service Rep.
- **Customer Assistance**: Sales Assistants interact directly with customers over the phone. They provide information about products or services, answer customer inquiries, address concerns, and assist with purchases or orders.
- **Order Processing**: Receive and process customer orders, ensuring accuracy and timely fulfillment. Handle paperwork, enter orders into the system, coordinate with other departments, and track order status to ensure smooth delivery.
- **Sales Support**: Provide administrative support to the sales team, including preparing sales documents and quotes.
- **CRM Maintenance**: Responsible for maintaining customer relationship management (CRM) systems, updating customer records, and ensuring data accuracy.
- **Follow-up and After-sales Service**: Sales Assistants may When necessary, follow up with customers after sales to ensure customer satisfaction, address any issues or concerns, and provide post-sales support or assistance.

**Educational and Experience Requirements for a Sales Assistant**
- A high school diploma or equivalent is required.
- Prior experience in a sales or customer service role is preferred but not always required.

**Required Skills for a Sales Assistant**
- Strong interpersonal and communication skills to effectively interact with customers and team members.
- Excellent customer service skills, including a friendly and approachable demeanor and a commitment to providing exceptional service.
- Active listening skills to understand customer needs and preferences.
- Basic knowledge of sales techniques and the ability to effectively promote products or services.
- Organizational skills to manage customer files, track orders, and maintain a well-organized work environment.
- Attention to detail to accurately process transactions and handle paperwork.
- Proficiency in using computer systems and point-of-sale software.
- Flexibility and adaptability to work in a fast-paced and changing sales environment.
- Ability to work independently or collaboratively as part of a team.
- Basic math skills to perform simple calculations.

**Job Type**: Temporary

Pay: $20.00 - $25.00 per hour

Expected hours: 37.5 per week

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Fairfield, NJ 07004 (preferred)

Ability to Relocate:

- Fairfield, NJ 07004: Relocate before starting work (required)

Work Location: In person



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