PT Customer Lead

2 months ago

Norfolk, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 377448_external_USA-VA-Norfolk
Address: USA-VA-Norfolk-6206 Military Highway
Store Code: Store 00201 Front End (7207334)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Class A Truck Driver

    4 weeks ago

    Norfolk, United States 10 Roads Express Full time

    10 Roads Express is hiring part-time Class A CDL truck drivers to serve our mission of providing reliable service for customers across America.Starting Pay: $31.09 - $36.09 Per Hour* | Paid for all drive and on-duty time!Schedule: Norfolk, NE to Omaha, NE - PT | Home Daily!Days On: SaturdayDays Off:

  • PT Class A Truck Driver

    4 weeks ago

    Norfolk, United States 10 Roads Express Part time

    10 Roads Express is hiring part-time Class A CDL truck drivers to run various routes and cover openings in scheduled trips.Starting Pay: $31.09 - $36.09 Per Hour Paid for all drive and on-duty time!Schedule: Norfolk, NE to Various Locations - Casual PT Extra $5 on Weekends!10 Roads part-time drivers can fill empty hours, earn extra money, and be part of our...

  • PT Customer Service Leader

    2 months ago

    Norfolk, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 377449_external_USA-VA-Norfolk Address: USA-VA-Norfolk-6206 Military Highway Store Code: Store 00201 Front End (7207334) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • PT Customer Service Leader

    4 weeks ago

    Norfolk, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 233720_external_USA-VA-Norfolk Address: USA-VA-Norfolk-7525 Tidewater Drive Store Code: Store 00195 Front End (7207116) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Travel Physical Therapist

    3 weeks ago

    Norfolk, United States Pioneer Healthcare Services Full time

    Pioneer Healthcare Services, located in San Diego, CA, is looking to hire a Rehabilitation PT for a 13 week assignment in Fredericksburg, VA. Travelers that work with Pioneer Healthcare are provided with the best treatment from the friendliest staff, and provided with the best customizable pay packages.The ideal applicant will have a minimum of 1 year...

  • Customer Relations Team Lead

    4 weeks ago

    Norfolk, Virginia, United States Life Protect 247 Full time

    Job Title: Customer Relations Team LeadJob Summary:We are seeking a highly motivated and experienced Customer Relations Team Lead to join our team at Life Protect 24/7. As a key member of our customer service department, you will be responsible for handling inbound calls from our client base in a respectful and professional manner, preserving relationships...

  • PT Class A Truck Driver

    4 weeks ago

    Norfolk, NE, United States 10 Roads Express Full time

    10 Roads Express is hiring part-time Class A CDL truck drivers to serve our mission of providing reliable service for customers across America.Starting Pay: $31.09 - $36.09 Per Hour* | Paid for all drive and on-duty time!Schedule: Norfolk, NE to Omaha, NE - PT | Home Daily!Days On: SaturdayDays Off:

  • Team Lead

    1 month ago

    Norfolk, Virginia, United States SMS Holdings Full time

    Job Title: Team Lead Job Summary: We are seeking a highly motivated and experienced Team Lead to join our team at Block by Block. As a Team Lead, you will be responsible for the daily supervision of our clean and safe ambassadors in the district. You will be the face of our organization, ensuring that our standards of professionalism, cleanliness, and...

  • Certified Medication Aide

    4 days ago

    Norfolk, United States The Meadows Full time

    New!! Increased Wages!!PT OVERNIGHT MEDICATION AIDNye Health Services, a family-owned company that has been recognized nationally for our care, service, and culture is seeking a Certified Medication Aide for The Meadows campus located in Norfolk, NE. At Nye, we invest in our team members and their futures by providing industry-leading wages and career growth...

  • Program Lead

    1 month ago

    Norfolk, Virginia, United States Gateway Recruiting, INC. Full time

    Unlock the Future of MedicineAre you passionate about harnessing the power of Virtual Reality to revolutionize the medical field? Do you have a knack for technical expertise and a desire to make a meaningful impact? We're seeking a skilled Program Lead to join our team at Gateway Recruiting, INC. and drive the advancement of our cutting-edge visualization...

  • Customer Service Representative

    4 weeks ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries...

  • Campus Retail Team Lead

    1 month ago

    Norfolk, Virginia, United States Follett Full time

    Job Title: Campus Retail Team LeadAt Follett, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Campus Retail Team Lead, you will play a key role in driving sales growth and delivering operational excellence in our campus stores.Responsibilities:Drive sales growth through effective...

  • Lead Receiving Associate

    3 weeks ago

    Norfolk, United States Tailored Brands Inc Full time

    Lead Receiving Associate For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel,...

  • Customer Sales Representative

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    We are seeking a highly motivated and results-driven Customer Sales Representative to join our team at Hendrick Automotive Group.The successful candidate will be responsible for selling new or used vehicles at a profit, while ensuring customer satisfaction. With a focus on providing exceptional customer service, you will work closely with customers to...

  • Lead Trainer and Operations Manager

    4 weeks ago

    Norfolk, Virginia, United States Chick-fil-A Full time

    About Chick-fil-AAt Chick-fil-A, we're not just a restaurant chain - we're a family owned and privately held company that's been serving our local communities since 1967. Our commitment to quality, customer service, and care sets us apart, and we're looking for a talented individual to join our team as a Lead Trainer and Operations Manager.Ambition meets...

  • Housekeeping Lead Worker

    2 weeks ago

    Norfolk, United States Virginia Jobs Full time

    Title: Housekeeping Lead Worker Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES Location: Norfolk, VA FLSA: Non-Exempt Hiring Range: Full Time or Part Time: Additional Detail Job Description: Maintain a high level of cleanliness and order in the university center by performing a variety of cleaning tasks and meeting room set-ups. Strive to...

  • Housekeeping Lead Worker

    3 weeks ago

    Norfolk, United States Virginia Jobs Full time

    Title: Housekeeping Lead Worker Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES Location: Norfolk, VA FLSA: Non-Exempt Hiring Range: Full Time or Part Time: Additional Detail Job Description: Maintain a high level of cleanliness and order in the university center by performing a variety of cleaning tasks and meeting room set-ups. Strive to...

  • Profisee MDM Lead

    4 weeks ago

    Norfolk, Virginia, United States Centraprise Full time

    Job Position: Profisee MDM LeadLocation: RemoteDuration: ContractMandatory Skills: Profisee MDM tool expertise, especially in HealthcareJob Description:In this role, you will plan and lead MDM requirement analysis sessions with business users, coordinate MDM program activities for the Customer data domain, and conduct source system analysis and data...

  • Customer Service Director

    4 weeks ago

    Norfolk, Virginia, United States Elevance Health Full time

    Job DescriptionElevance Health is seeking a highly skilled Customer Service Director to lead our customer service operations. As a key member of our team, you will be responsible for planning and developing key processes within our centralized customer service unit to achieve excellent customer service.The ideal candidate will have a strong background in...

  • Customer Service and Sales Professional

    4 weeks ago

    Norfolk, Virginia, United States ProSol Full time

    About the Role:A thriving Customer Service and Sales firm, ProSol is a dynamic team that serves the community with the best service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds our leadership team accountable. We need our team to innovate to continue leading our industry. That is...