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Overnight Security/Loss Prevention Supervisor

1 month ago

Hot Springs, United States Omni Hotels Full time

Location

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

To ensure that safety, the routines, and designated tasks of each shift are properly completed in accordance with Omni standards.

Responsibilities

Essential Functions:

* Responsible for coordinating the hiring and termination of all Security personnel n conjunction with the Director/Assistant Director of Security. * Ensures that all Security personnel functions are being properly completed by the Security Department. * Ensures that shift personnel are properly assigned at all times. * Responsible for disciplining Security personnel in conjunction with the Director/Assistant Director of Security. * Reviews all reports completed by Security officers to ensure accuracy and timely submission. * Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times. * Reports all observed hotel property deficiencies and safety hazards. * Ensures that a thorough and complete investigation and report is mad on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates. * Responsible for coordinating guest room surveillance in conjunction with the Director/Assistant Director of Security. * Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director/Assistant Director of Security. * Ensures that all Security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition. * Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.) * Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security. * Conduct any other duty that is required of me by my supervisor or other leader. * Checks cashier vault at normal intervals. * Periodically inspects exterior of building. * Maintains a continual line of communication with the Director of Security. * Any other task as assigned by management

Tools and Equipment:

* Telephone, pen/pencil, photo-copying machine, computer and printer * file folders, filing cabinet, facsimile machine * Lift jack dolly, hand truck, camera, first aid equipment

Working Environment:

* Interior of hotel, in all areas with exposure to extreme temperatures. * Exterior of hotel with exposure to weather conditions. * Exposure to various hazardous chemicals.

Qualifications

* Must have supervisory experience or a considerable ammount of experience * Experience in Loss Prevention/Security in a resort setting * The ideal candidate will be First Aid and CPR certified or willing to get certified once hired. * Able to maintain confidentiality and exercise sound judgment when handling sensitive matters. * Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. * Demonstrate highly developed customer service skills with strong attention to detail. * Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele. * Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. * Must have the ability to delegate, effectively train and coach a team with diverse talents. * Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy. * Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. * Maintain a professional business appearance, attitude, and performance. * Must have a flexible schedule and be willing to work night shift, weekends, and holidays. * Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. * Stand, walk or sit for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. * Must be able to work indoors/outdoors in extreme temperatures

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.