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Task Force General Manager

2 months ago

Portsmouth, United States Lark Hotels Full time
Description

This role is a perfect fit for someone who chose hospitality for the opportunity to travel and tap into their sense of adventure. This dynamic role involves a focus on day-to-day operational excellence and the great balance of being able to tap into some of your expertise and superpowers in a project based capacity. The right candidate for this role operates with integrity, asks great questions, is down to get their hands dirty and works hard to build trust quickly.

The Task Force General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The Task Force General Manager develops and/or maintains all hotel operations consistent with Lark Hotels values and standards. The Task Force General Manager is a travel intensive role where the selected candidate will spend roughly 70% of their time traveling to properties on assignment to support day-to-day operations.

General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:
  • Integrity: We are honest, genuine, and transparent in our interactions.
  • Concern For Others: We care for each other and our guests.
  • Collaboration: We value diversity and "come as you are" spirit and personality.
  • Accountability: We make mistakes, learn from them, and strive for continuous improvement.
  • Hospitality Soul: We have fun creating lifelong memories for each other and our guests.


Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Responsibilities

Essential Functions of the Job:
•Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
•Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
•Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
•Ability to understand and follow instructions as directed by supervisor/manager.
•Working Safely is a condition of employment. All employees must follow the safety policies.
•Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Job Duties:
•Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan and Capital Budget
•Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories
•Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure use of an active Marketing Plan
•Manage and nurture relationship/expectations between the owner, management company and the hotel
•Develop and maintain relationships with key hotel accounts
•Establish, measure and monitor clearly defined goals and incentive plans for department heads
•Conduct 90 day Performance Reviews of Department Managers by providing both positive and constructive feedback
•Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)
•Monthly review of Average Hours Report to monitor average hours worked & proper status of employees for benefit plans, PTO, Holiday Pay, i.e. Full Time, Part Time and Terminations
•Ensure staffing and assignment of daily duties meets hotel needs while effectively controlling payroll
•Complete weekly payroll processing
•Fulfill Nest reporting requirements and interface well with Nest staff
•Ensure the Safety Committee is formed and meeting monthly
•Ensure the property is clean and well-maintained

Qualifications

Skills Required

Leadership:
•Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation).

People Skills:
•Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.

Communication Skills:
•Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.)

Problem-Solving & Analytical Skills:
•Ability to identify issues, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices.

Judgment & Discretion:
•Appropriately manage confidential and sensitive information; maintain confidentiality.

Organizational & Time Management Skills:
•Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.

Attention to Detail:
•Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.

Computer skills/ Technology:
•Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.

Experience / Education:
•Minimum of 3 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience.