Current jobs related to MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT - Boston - BankInfoSecurity.com

  • Insurance Risk Manager

    3 weeks ago

    Boston, Massachusetts, United States Risk Placement Services Full time

    About the RoleWe're seeking a talented Casualty Broker to join our team at Risk Placement Services. As a key member of our team, you'll play a crucial role in developing and acquiring new business revenue through sales to new and existing clients.Key ResponsibilitiesDevelop and execute sales strategies to drive revenue growth and expand our client...

  • Investment Risk Manager, Fixed Income

    7 days ago

    Boston, Massachusetts, United States Wellington Management Full time

    About UsWellington Management is a leading investment management firm that offers comprehensive investment solutions to institutional clients worldwide. Our team of experts provides tailored investment strategies that cater to the unique needs of our clients, drawing on a robust body of proprietary research and a collaborative culture that encourages...

  • Investment Risk Manager, Fixed Income

    7 days ago

    Boston, Massachusetts, United States Wellington Management Full time

    About UsWellington Management is a leading investment management firm that offers comprehensive investment solutions to institutional clients worldwide. Our team of experts provides tailored investment strategies that cater to the unique needs of our clients, drawing on a robust body of proprietary research and a collaborative culture that encourages...

  • Risk Manager

    10 hours ago

    Boston, United States Best Buy Health Careers Full time

    As the Risk Management and Safety Manager you will be responsible for leading and maintaining the risk management process through the product development lifecycle for Best Buy Health’s health technologies ensuring compliance with ISO 14971:2019 and any other applicable standards and regulations. This will include initiating and managing product and...

  • Investment Risk Manager, Fixed Income

    3 months ago

    Boston, United States Wellington Management Company, LLP Full time

    About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that...

  • Risk Manager

    1 month ago

    Boston, United States LevelUP HCS Full time

    Investor Services Risk Manager - ETF FocusOverview: Enterprise Risk Management is seeking an experienced Investor Services Risk Management professional focused on Exchange Traded Funds (ETFs). This role is essential in driving our mission to strengthen and protect the firm and its clients by establishing a global framework for risk identification, supporting...

  • Risk Manager

    3 weeks ago

    Boston, United States LevelUP HCS Full time

    Investor Services Risk Manager - ETF FocusOverview: Enterprise Risk Management is seeking an experienced Investor Services Risk Management professional focused on Exchange Traded Funds (ETFs). This role is essential in driving our mission to strengthen and protect the firm and its clients by establishing a global framework for risk identification, supporting...

  • Risk Manager

    2 weeks ago

    boston, United States LevelUP HCS Full time

    Investor Services Risk Manager - ETF FocusOverview: Enterprise Risk Management is seeking an experienced Investor Services Risk Management professional focused on Exchange Traded Funds (ETFs). This role is essential in driving our mission to strengthen and protect the firm and its clients by establishing a global framework for risk identification, supporting...

  • Risk Manager

    1 month ago

    Boston, United States LevelUP HCS Full time

    Investor Services Risk Manager - ETF FocusOverview: Enterprise Risk Management is seeking an experienced Investor Services Risk Management professional focused on Exchange Traded Funds (ETFs). This role is essential in driving our mission to strengthen and protect the firm and its clients by establishing a global framework for risk identification, supporting...

  • Risk Management Leader

    1 week ago

    Boston, Massachusetts, United States Citizens Financial Group, Inc. Full time

    Job SummaryAs a Risk Management Leader at Citizens Financial Group, Inc., you will play a key role in identifying and mitigating potential risks within the Commercial Banking division. You will work closely with business partners to drive meaningful reductions in risk and provide complex analysis on product and customer strategies to establish risk...

  • Risk Management Leader

    1 week ago

    Boston, Massachusetts, United States Citizens Financial Group, Inc. Full time

    As a key member of the First Line Risk team, you will play a critical role in supporting the Commercial Cards and Trade Finance businesses within Commercial Banking.You will be responsible for identifying and mitigating potential risks through active engagement and partnerships with business partners to drive meaningful reductions in risk.Additionally, you...

  • IT Risk Manager

    4 weeks ago

    Boston, Massachusetts, United States CFGI Full time

    Job Title: IT Risk ManagerCFGI is seeking a highly skilled IT Risk Manager to join our team. As an IT Risk Manager, you will be responsible for leading project teams and interacting with clients and their external auditors on various aspects of engagements, including reviewing IT controls testing, process narratives, and flow charts.Key Responsibilities:Lead...

  • Risk Engineering Regional Manager

    2 weeks ago

    Boston, Massachusetts, United States Zurich Insurance Company Ltd Full time

    Job Title: Risk Engineering Regional ManagerZurich Insurance Company Ltd is seeking a highly skilled Risk Engineering Regional Manager to join their team. As a key member of the Risk Engineering department, you will be responsible for managing a team of risk engineering specialists to provide comprehensive risk insight and manage performance across all...

  • Risk Management Specialist

    1 week ago

    Boston, Massachusetts, United States Fidelity Investments Full time

    Job Description:The Brokerage Risk team at Fidelity Investments advises the dynamic individual investor businesses, building lifetime relationships with self-directed clients and helping them save and invest.This is an individual contributor position primarily responsible for conducting risk assessments, assisting operational teams in evaluating complex...

  • Senior Risk Manager

    4 weeks ago

    Boston, Massachusetts, United States Fidelity TalentSource LLC Full time

    Job Title: Senior Risk ManagerJoin Fidelity Investments, a leading financial services company, as a Senior Risk Manager in our Market & Collateral Risk Management team. As a key member of our team, you will play a critical role in safeguarding the firm's balance sheet and reputation by analyzing market risk for Fidelity Capital Markets trading functions and...

  • Risk Management Specialist

    2 weeks ago

    Boston, Massachusetts, United States Best Buy Full time

    Job Title: Risk ManagerBest Buy Health is seeking a highly skilled Risk Manager to lead and maintain the risk management process for our health technologies. As a key member of our team, you will be responsible for ensuring compliance with ISO 14971:2019 and other applicable standards and regulations.Key Responsibilities:Lead the risk management process,...

  • Senior Risk Manager

    2 months ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOThe Enterprise Risk Management (ERM) function is dedicated to developing and implementing strategy for identifying and managing significant risk exposures at BCG. The function aligns itself with the internal staff at BCG where each office, internal function, Managing Director and Partner (MDP), and all employees bear the responsibility for...

  • Risk Oversight Manager

    2 weeks ago

    Boston, Massachusetts, United States Citizens Full time

    Job SummaryWe are seeking a highly skilled Risk Oversight Manager to join our team at Citizens. This role will be responsible for providing independent risk oversight of our Business Unit(s) and ensuring that our First Line of Defense function appropriately manages risks relative to our business activities.Key ResponsibilitiesPartner and collaborate with...

  • Risk Management Specialist

    1 week ago

    Boston, Massachusetts, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled Risk Management Specialist to join our team at Best Buy Health. As a Risk Management Specialist, you will be responsible for leading and maintaining the risk management process through the product development lifecycle for our health technologies, ensuring compliance with ISO 14971:2019 and other applicable...

  • Customer Experience Manager

    2 weeks ago

    Boston, Massachusetts, United States Seekup Strategies Full time

    Customer Success ManagerSeekup Strategies is seeking a dedicated Customer Success Manager to drive customer satisfaction and retention in our cloud data environment.Key Responsibilities:Develop and implement customer-centric strategies to ensure exceptional customer experiences.Manage customer relationships, including retention, expansion, and satisfaction,...

MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT

4 months ago

Boston, United States BankInfoSecurity.com Full time

Full-time MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT - DraftKings - Boston, MA Boston, MA July 8, 2021

Serves as a senior compliance risk officer for Independent Compliance Risk Management (ICRM)s Testing team responsible for assessing compliance risks and controls implemented by the first and second line of defense. Also responsible for performing risk assessments of Citi's compliance risks; performing independent testing activities (testing and on-going monitoring) to assess the design and effectiveness of key controls designed to address compliance risk; reporting and escalating control issues and any violations of laws or breaches of policy; and validating adequacy of remediation taken to address reported issues. Key Activities include: Developing, implementing, and executing compliance testing, continuous testing, and reporting programs within an assigned region in accordance with the Compliance Testing (CT) Plan. Participating in the planning, executing, and reporting of compliance testing reviews and compliance and regulatory issue validation activities for a component of a product line, function, or legal entity within an assigned region in accordance with CT Plan. Serving as a lead reviewer for complex reviews, analysing report findings, and communicating findings to corresponding control/process owners. Ensuring the timely delivery of high quality, value added testing and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates, and of Citis respective regulators, globally. Analysing and documenting report findings, and having preliminary discussions with corresponding control/process owners. Assisting with development of Compliance Testing Risk Assessments, Monitoring Monthly, and Quarterly Summaries and the development and enhancement of the Compliance Testing Methodologies and Standards for auditing, testing, monitoring, and reporting. Utilizing innovative compliance testing solutions including Data Analytics to increase value and reduce costs of compliance-related activities. Developing effective relationships within CT function and with other stakeholders including Business process owners and Internal Audit function. Identifying industry best practices and share insight with the CT teams on a regular basis. Informing CT management of significant compliance matters that require their attention or action. Additional duties as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 10+ years of experience Expertise of Compliance laws, rules, regulations, risks and typologies Experience in planning, executing, and reporting on compliance testing reviews and regulatory issue validation activities Knowledge and extensive experience with auditing principles including audit planning, risk assessments, development of risks and controls matrices, processes and controls design assessments, controls operating effectiveness testing, transactional access segregation of duties, transactional testing, surveillance systems, and reporting activities Demonstrated career progression within highly respected diversified institutions with complex and diverse products and customers Understanding of rules, laws, and regulations, and specific regulatory requirements impacting financial services and [insert product, function, legal entity or regional nature of role as required] Strong interpersonal skills for building strong relationships with stakeholders and engaging teams Effectiveness in working within a large scale and complex matrix organization is essential Effective negotiation skills, a proactive and no surprises approach in communicating issues, and strength in sustaining independent views Excellent oral communication and writing skills in interacting with non-executives and executive management and across a number of business lines and control functions Willingness to travel Must be a self-starter, flexible, innovative and adaptive Highly motivated, strong attention to detail, team oriented, organized Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level Experience in managing regulatory exams and relationships with examiners, auditors, etc Awareness of regulatory requirements including local and US laws, international and industry standards Advanced knowledge in area of focus Education: Bachelor's/University degree, Master's degree preferred Bachelors degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus - Job Family Group: Compliance and Control - Job Family: Assurance - Time Type: - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

**Thank you for registering with ISMG**

Complete your profile and stay up to date