Account Manager

4 weeks ago

Avon, United States Novae Corp Full time
Benefits Include:
  • Weekly Pay
  • Benefits at 30 days including Medical, Dental and Vision
  • Paid Vacation
  • Paid Holidays
  • 401K with Company Match
  • Company-paid Life Insurance, Short-Term Disability and Long-Term Disability
  • Optional Supplemental Life Insurance, Accident, and Illness Coverage
Job Summary: Provide excellent customer care to the North American dealer network for the Novae LLC family of trailer brands. Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy.

Essential Job Duties:
  • Manage and strengthen existing accounts and establish new accounts, by planning and organizing daily work schedule to call on existing or prospective dealers.
  • Complete regular correspondence and in-person visits to existing and prospective customers
  • Provide professional and efficient communication to dealers related to sales support, quotes, product information, warranty, and service after the sale; recommending products to customers based on the dynamic needs and interests of dealers, as needed.
  • Employ a consultative approach with dealers regarding product usage, product features demonstration, pricing, availability, and overall growth strategies.
  • Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
  • Manage all aspects of order processing and order management in coordination with production leadership.
  • Monitor market conditions, industry innovations, and competitors products, prices, and sales for trends and changes that will affect Novae, LLC and /or our dealer network. Recommend responses to observations and implement as approved by leadership.
  • Train dealers team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
  • Collaborate with leadership to negotiate details of dealer-specific agreements and sales incentives.
  • Proactively supply leadership and cross-functional teams with real-time reports on customer needs, problems, interests, competitive activities, and potential for new products and services; align actions with cross functional priorities and make decisions that protect and support the strategic ambitions of Novae Corporation
  • Actively participate in trade shows and conventions.
  • Manage projects for dealers internally across engineering, manufacturing, and accounting functions.
  • Assist in other areas and perform other duties, as needed (not intended to be a comprehensive list of duties)
Qualifications and Requirements:
  • Bachelors degree in business, engineering, or a related field preferred; or equivalent demonstrated knowledge, skills, and experience.
  • Excellent verbal, nonverbal and written communication skills.
  • Strong customer service skills with proven experience in conflict resolution.
  • Proven experience in negotiating outcomes that align with organizational strategies.
  • Experience conducting and sharing market research.
  • Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
  • Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
  • Able to balance overnight travel requirements of approximately 15% to 20% per year.
  • Must be able to pass a Department of Transportation physical in order to drive Sales truck while pulling trailers to demonstrate products to dealers while traveling.
  • Must have and maintain a good driving record as confirmed through a Bureau of Motor Vehicle check of driving record annually.

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