Desktop Engineer

4 weeks ago

Worcester, United States Tata Consultancy Services Full time

Role: Desktop Engineer
•Deskside Support
•Install/reinstall Of Customer standardized Image in case of OS issue/new install request.
•IMAC (install, Move, Add, Change) for End user devices
•EUC Peripheral Support
•Resolve issues related to but not limited to laptop/desktop, EUC application support (Microsoft office and other).
•Remote support of Desktop services for small site.
•Coordination with Vendors and Webster internal teams
•Health-check for EUC devise for security patches using SCCM console to ensure all patches are pushed and compliant.
•Service Improvements Procedures
•Hands and feet Support to Network and Windows team
•Cabling and touch services for End user equipment.
•Support for periodic eventsannual and interim meetings, board meetings etc.
•Basic support for Tablet/Mobile device Webster application issue
•Reporting
•Support for periodic eventsannual and interim meetings, board meetings etc.

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