PT Customer Service Leader

1 month ago

Springfield, United States Food Lion Full time
Address: USA-GA-Springfield-1451 GA Highway 21 S
Store Code: Store 02826 Front End (7237644)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 371132_external_USA-GA-Springfield

  • Customer Service Advisor

    4 weeks ago

    Springfield, United States Blue Iguana Car Wash Full time

    Job DescriptionJob DescriptionJob Title: Car Wash Customer Service Advisor SuperstarWho you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place.The opportunity: You will greet all new non-wash club members at one of our...

  • Customer Service Representative, PT Evenings

    3 weeks ago

    Springfield, United States Circle K Stores Inc. Full time

    Customer Service Representative, PT Evenings Store 4701440 Springfield IL Time Type: Part time Posted on: 30+ Days Ago Job Requisition ID: R423671 Store Address: 1940 S MacArthur Blvd, Springfield, Illinois 62704 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...

  • Car Wash Customer Service Advisor

    1 month ago

    Springfield, United States Blue Iguana Car Wash Full time

    Job Title: Car Wash Customer Service Advisor Superstar Who you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place. The opportunity: You will greet all new non-wash club members at one of our state-of-the-art locations in...

  • Customer Service Representative

    2 months ago

    Springfield, United States Corporation Service Company Full time

    Job Description Customer Service Representative Springfield, IL Monday - Friday 8:30-5:30pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...

  • Orthopedic Rehabilitation Assistant

    2 weeks ago

    Springfield, Virginia, United States PT & Me Full time

    About PT & Me:PT & Me is a reputable provider of Orthopedic and Sports Medicine Physical Therapy services. We are seeking a motivated and passionate Physical Therapist Assistant to become an integral part of our dedicated team.Position Highlights: Full-Time Position Competitive Salary Opportunities for Professional Development Comprehensive Benefits Package,...

  • Licensed Physical Therapy Assistant

    2 weeks ago

    Springfield, Virginia, United States PT & Me Full time

    About PT & Me:PT & Me is a reputable provider of Orthopedic and Sports Medicine Physical Therapy services. We are seeking a motivated and skilled Physical Therapist Assistant to become a vital part of our dedicated team.Position Highlights: Full-Time Position Competitive Salary Opportunities for Professional Development Comprehensive Benefits Package,...

  • Customer Service Associate- UCC Fillings

    4 weeks ago

    Springfield, United States Corporation Service Company Full time

    Job DescriptionCustomer Service AssociateSpringfield, ILMonday - Friday, 8:30 am - 5:30 pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...

  • Customer Service Team Leader

    4 days ago

    Springfield, United States PacificSource Full time

    Job SummaryPacificSource is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service department, you will be responsible for providing leadership and guidance to our customer service representatives, ensuring that they have the necessary tools and resources to deliver exceptional service...

  • Customer Service Manager

    3 weeks ago

    Springfield, United States Salon Service Group Full time

    Job DescriptionJob DescriptionDescription:Job Title: Customer Service Manager Department: Customer CareReports to: Vice President Status: Full-time Effective Date: August 14, 2024Job Summary:Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside...

  • Customer Service Manager

    4 weeks ago

    Springfield, United States Salon Service Group Full time

    Job DescriptionJob DescriptionDescription:Job Title: Customer Service Manager Department: Customer CareReports to: Vice President Status: Full-time Effective Date: August 14, 2024Job Summary:Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside...

  • Customer Service Advisor

    3 weeks ago

    Springfield, United States Blue Iguana Car Wash Full time

    Job Title: Car Wash Customer Service Advisor Superstar Who you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place. You like a challenge and are excited by other ways to make money other than just your base pay. The...

  • Customer Service Associate- UCC Fillings

    3 weeks ago

    Springfield, United States Corporation Service Company Full time

    Customer Service Associate Springfield, IL Monday - Friday, 8:30 am - 5:30 pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment...

  • Customer Service Advisor

    4 weeks ago

    Springfield, United States Blue Iguana Car Wash Full time

    Job DescriptionJob DescriptionJob Title: Car Wash Customer Service Advisor SuperstarWho you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place.  You like a challenge and are excited by other ways to make money other than...

  • PTS Support Analyst

    2 weeks ago

    Springfield, United States LaunchPointPEO Full time

    Job DescriptionJob DescriptionCompany Overview:Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers...

  • Customer Service Representative

    3 weeks ago

    Springfield, United States Airtech International Inc Full time

    The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with...

  • ISA Certified Arborist/ Crew leader and Estimator

    3 months ago

    Springfield, United States Northern Woods Tree Service Full time

    Job DescriptionJob DescriptionNorthern Woods Tree Service is seeking an ISA-Certified Arborist crew leader who can also estimate residential tree work. This role is ideal for someone with experience in residential tree work, has a thorough knowledge of trees and can communicate effectively with the crew as well as customers. You will be an integral member of...

  • ISA Certified Arborist/ Crew leader and Estimator

    3 months ago

    Springfield, United States Northern Woods Tree Service Full time

    Job DescriptionJob DescriptionNorthern Woods Tree Service is seeking an ISA-Certified Arborist crew leader who can also estimate residential tree work. This role is ideal for someone with experience in residential tree work, has a thorough knowledge of trees and can communicate effectively with the crew as well as customers. You will be an integral member of...

  • Customer Service Representative

    3 weeks ago

    Springfield, United States GWS Tool Group Full time

    Description Job Title: Customer Service Representative Reports to: Customer Service Supervisor Location: Springfield, MA Shift: Monday, Tuesday, Wednesday 9am-5pm GWS is the North American leader in the design and manufacturing of custom cutting tools. Servicing industries including Aerospace, Automotive, Medical, Energy and general Engineering. As the...

  • Customer Service Representative

    15 hours ago

    Springfield, New Jersey, United States System One Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at System One. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesOrder Management: Accurately enter orders and data into our business system, ensuring timely...

  • Customer Service Associate

    2 months ago

    Springfield, United States Missouri Title Loans Full time

    **Customer Service Associate** at Missouri Title Loans, Inc Springfield, MO **Customer Service Associate:** The role of a Customer Service Associate is the first point of contact for our customers. Our Customer Service Associates learn all aspects of our business and culture and use that knowledge to provide our customers the best products and services to...