Scheduling Supervisor

Responsibilities:

Internal Medicine Associates - Powell, a division of Summit Medical Group, is seeking an Scheduling Supervisor to ensure patients are greeted, assisted, and scheduled; achieves this by supervising the staff or by handling directly, as appropriate. This is a Full-time position, working Monday - Friday.

EXAMPLES OF DUTIES: (List does not include all duties assigned)

• Supervises scheduling personnel to maximize efficiency and minimize errors. Handles tasks directly, if necessary, to ensure completion.
• Ensures that staff greets and schedules patients, while verifying and updating necessary information in the medical records database.
• Ensures that staff follows office scheduling policies, utilizes Group Management appointment scheduling and registration effectively.
• Ensures that staff answers and screens telephone calls, provides appropriate information, takes messages accurately and distributes accordingly.
• Ensures that other office functions, such as charge entry, are handled timely and accurately.
• Ensures that staff processes charts, mail and other paperwork properly.
• Provides meaningful training to staff and monitors their understanding and implementation of training.
• Maintains work area in neat and orderly manner.
• Attends meetings as required.
• Maintains strictest confidentiality both internally and externally.
• Resolves conflicts and coordinates coverage when needed.
• Ensures staff adheres to established company policies and procedures, including the compliance program, and follows state and federal regulations, such as OSHA and HIPPA guidelines.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs other duties as assigned by the Site Manager.

Education: High School Diploma required.

Experience: Prefer one year scheduling experience in a medical office setting. Athena experience preferred.

Certification/License: None

Summit Medical Group is East Tennessees largest primary care organization with more than 415 providers at 87 practice locations in 19 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.