Customer Service Representative

4 weeks ago

Avon, United States Barentz Full time

**Customer Service Representative**

*We are looking to add to our team a full-time **Customer Service Representative** who will be responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success.*

**Essential Duties and responsibilities**

* Receive and handle customer service calls, emails, and faxes professionally and in a timely manner

* Process orders accurately and timely, ensuring product, quantity, pricing, and notes are accurate

* Follow-up directly with customers as needed

* Communicate stock outs and customers' future needs to sales force and materials management

* Maintain customer files as required for contacts, shipping requirements, notes, locations, etc.

* Run daily open order report to ensure all orders have shipped or been released to warehouses.

* Review bills of lading for accuracy and correct potential issues

* Generate invoices

* Provide direct support to management and the sales team as needed

* Establish relationships with customers to foster trust, reliability, and increased business

* Interact with materials management/purchasing to provide the highest level of customer satisfaction

* Field customer complaints and work with others to resolve

* Process sample orders as required

* Support and lead by example, Barentz' culture, values and fundamentals

* Participate in ongoing personal development opportunities

* Perform other duties as requested

**Qualifications**

* At least three (3) years of experience in customer service, sales support or inside sales

* Exceptional interpersonal and communication skills, as they will be responsible for interacting with customers, suppliers, colleagues and the management group on a daily basis

* Strong attention to detail, data entry and organizational skills

* The ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts are all requirements of this position.

* Self-motivated, high energy, and engaging level of enthusiasm and positive outlook.

* Effective written and verbal communication skills and the ability to adapt communication style to the audience as needed.

* Software knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint.

* Act legally and ethically in all professional relationships in adherence with Barentz' values and fundamentals.

***Barentz North America, LLC is an equal opportunity employer.*** *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.*

If you'd like to be considered for this opportunity, let us know by e-mailing your resume and salary expectations to careers@barentz.us

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