Pharmacy Operations Manager
1 month ago
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Pharmacy Operations Manager, is responsible for overseeing the provision of medications to area patients and leading pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns completing this work . This individual assumes primary responsibility and accountability for the provision of safe, effective and timely medication preparation and delivery in a consistent and reliable manner. This manager is responsible for daily operations, personnel management and quality oversight of the central or perioperative pharmacy and is accountable for appropriate financial and human resource utilization in these areas. The Pharmacy Operations Manager will actively monitor and, when appropriate, implement improvements in operational efficiency, quality control and financial performance. Briefly, this manager sets the standard for excellence for the department's perioperative pharmacy or central pharmacy distribution services, and designs pharmacy operations to support patient-centered care and clinical pharmacy programs collaboratively, safely and effectively.
The Pharmacy Operations Manager reports to the Director of Pharmacy Operations and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution. This manager will also work closely with the Pharmacy Information Systems team, providers, and nursing leadership to ensure pharmacy systems are optimized and properly maintained. This manager will also work with the Chief Pharmacy Officer and the pharmacy leadership team in the development of department goals. They will collaborate with other managers and colleagues throughout MGH to facilitate the accomplishment of local and organization goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serves as a subject matter expert in pharmacy automation and distribution systems in their respective areas, including decentralized automated dispensing cabinets and centralized carousel technologies
Oversees and ensures compliant compounding practices performed in their area, as applicable, pursuant to USP 795, 797, and/or 800
Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitor drug diversion
Collaborates with automation vendors and information services resources to optimize automated distribution systems to appropriately maintain and control medication inventory and enhance efficiency and effectiveness of the distribution system
Develops workflows that minimize waste and improve operational efficiency, reliability and safety
Oversees the management of emergency code carts and kits or perioperative trays throughout the hospital, perioperative, or ambulatory care areas
Actively monitors and evaluates systems for operational, quality and financial efficiency and routinely benchmarks internally and externally against local and national best practices
Directs the activities of staff who work within assigned areas, oversees staffing models and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave records
Oversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staff
Participates in the recruitment and retention of competent pharmacists, pharmacy technician supervisors, pharmacy technicians and pharmacy interns
Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary
Facilitates and supports staff, resident and student training experiences and competency assessments
Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
Coordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management and billing integrity
Maintains an emphasis on ongoing quality, safety and productivity initiatives
Actively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of Pharmacy
Maintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the MGH Department of Pharmacy, and other institutional departments
Consistently demonstrates professional attitude and skillfully negotiates conflict to promote collaboration
Acts as a positive role model for other staff members
Mentors pharmacists and technicians, elevating the standard of practice
Assumes other responsibilities in the management of the department as delegated by the Director of Pharmacy Operations and Chief Pharmacy Officer
SUPERVISORY RESPONSIBILITY:
Oversight of pharmacy staff, totaling between 15 to 80 FTE of professional and technical staff
FISCAL RESPONSIBILITY:
Actively manages human, capital, and operational resources for inpatient compounding areas and assists with annual budget process
Position requirements include:
Education :
Graduate of ACPE accredited college of pharmacy required
MS Pharmacy Administration, MBA, MHA or other advanced degree preferred
Training and Experience :
Completion of an ASHP-accredited PGY1 and PGY2 administrative residency program or experience (3-4 years) of institutional pharmacy practice required
Specialized administrative residency training and/or two years management experience in acute care pharmacy setting preferred
Licensure and Certifications :
Licensed or eligible for licensure to practice pharmacy in the Commonwealth of Massachusetts required
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Knowledge of Federal and State laws and regulations
Knowledge of USP , , recommendations
Experience managing centralized and decentralized distribution systems
Entry-level training on pharmacy informatics systems
Experience using integrated EHR system (Epic, Cerner, etc.)
Understanding of universal precautions and infection control
Knowledge of contemporary hospital pharmacy systems
Effective interpersonal and communication skills
Attention to detail
Ability to work well on a team
Problem identification and solving skills
Effective writing and editing skills
Decision making skills
Ability to deal with emergencies and stressful situations
Ability to motivate and lead others
Ability to meet deadlines
Ability to clearly communicate expectations to staff and hold staff accountable when necessary
WORKING CONDITIONS:
Must be able to lift to 20 lbs.
Must be able to stand or sit for extended periods of time
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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