Resort Operations Manager

3 weeks ago

Las Vegas, United States MGM Resorts International Full time

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with theMGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals includingmanaging labor and overall financial performance. Owns the execution of functional strategy and the operational direction of theFront Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts servicestandards. All duties are performed in accordance to company policies and procedures.

THE JOB:

  • Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoEfor hotel operations.
  • Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, workschedules, rules and regulations for all front desk operations team.
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and throughcoaching, training, rewards and development.
  • Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company's service standards.
  • Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
  • Perform other duties as assigned

MINIMUM REQUIREMENTS:

  • Bachelor's Degree or equivalent experience in hospitality, management, or related field.
  • 2+ Years of Prior Relevant Experience In the direction and management of employees in a similar hotel environment.

PREFERRED:

  • Previous experience managing employees under a collective bargaining agreement.
  • AAA or Forbes knowledge.
  • Technical knowledge and experience with Opera (or LMS for CCLV).
  • Technical knowledge and experience with HotSOS or other service optimization system.
  • Previous experience working in a similar resort setting.
  • Ability to communicate in Spanish and or Asian Languages.

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