Shift Manager
2 weeks ago
Position Overview:
The primary responsibility of the Shift Manager - Beverage is to be responsible for the management of all aspects of Beverage Department functions in accordance with hotel standards.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
Constantly seek ways to improve quality.
Develop and maintain 4-Star standards.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Develop and maintain ongoing training initiatives (daily and monthly).
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Consistently demonstrate Venetian Resort Hotel and Casino core values.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Assist staff with their job functions to ensure optimum service to guests.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Successfully manages a 5-Star and 5-Diamond Beverage Team
Monitors team performance in all phases of service and job functions; rectify deficiencies.
Manage staff and organize department functions in accordance with company guidelines.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
21 years of age.
Proof of authorization/eligibility to work in the United States.
High School Diploma or equivalent.
2 Years experience managing shift in beverage dept required, prior experience managing multiple locations preferred.
Knowledge of proper food service and sanitation required, and fluency in English both verbal and non-verbal and bilingual in Spanish preferred.
Ability to compute basic mathematical calculations.
Work in a fast-paced, busy, and somewhat stressful environment.
Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Must maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards.
Must maintain consistent adherence to the VCR Unmatched Guest Service Standards.
Must be available to work varied shifts, including weekends and holidays.
Physical Requirements:
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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