Treatment Coordinator @ Town Care Dental

2 weeks ago

Cape Coral, United States Dental Care Alliance Full time

Overview:

The Dental Treatment Coordinator assumes a crucial role in ensuring optimal patient experiences by efficiently coordinating treatment plans, overseeing appointment schedules, and facilitating financial transactions. This position demands a blend of exceptional interpersonal skills, meticulous attention to detail, and an unwavering dedication to providing outstanding patient care. Additionally, this is considered a sales-oriented role, involving the closing, promotion, and facilitation of case acceptance to meet the office's financial objectives through patient treatment acceptance.

Responsibilities:

  • The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

    Responsibilities:

    Conduct interview to understand the patients oral health history, concerns, and objectives
    Explain the treatment plan, address patient concerns and answer any questions
    Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
    Build trust, and understand the patients objectives
    Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
    Manage and maintain the payment options and policies for patients to uphold the practices financial integrity.
    Understand the practices policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
    Bill dental insurance, post payments, and claim estimations as required.
    Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
    Track patient accounts receivable and outstanding balances to ensure timely payment.
    Assist in Practices collections protocol for all outstanding balances.
    Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
    Perform general office duties and other duties as required

Qualifications:

Required Skills:

  • Experience presenting dental treatment plans

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