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Membership Sales Manager

2 months ago

Baltimore, United States The Y of Central Maryland Full time

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

POSITION SUMMARY:

Under the direction of Regional Sales Director and with a dotted line to the Executive Director, the Membership Operations Manager is responsible for providing Cause-Driven management and operations focused around membership operations and general site operations including but not limited to recruitment of new members, member communication, scholarship processing, leadership/support with Social Responsibility activities/events, leadership support with senior member events/activities, special events/activities. The Manager will also lead/supervise site operations, associate development, and general site leadership. Day to day operations include associate supervision, support fiscal control, program development, program area facility management/maintenance, program/services optimization and fulfillment. The Manager is also responsible for hiring, training, supervising, and leading their associate team in superior levels of member service and engagement.

ESSENTIAL FUNCTIONS:

  • In coordination with the Regional Sales Director: plan, develop, and execute high standards and engagement in services for members within Association guidelines and Strategic Plan
  • Focus on quality experiences and engagement within programs, services, and activities
  • Recruit, hire, train, lead, and coach talented program associates and volunteers in all areas of responsibility
  • Foster an environment that is positive and motivating to families, children, and peers.
  • Work within assigned budget in all areas of responsibility
  • Support in the budget process as assigned
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to associates. Coordinates with the business office as necessary on financial transactions.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Participate in successful annual support campaign and provide leadership to associate giving and engagement
  • Ability to work with diverse population, all ages, genders, and sexual orientations
  • Attend and actively participate in all meetings as assigned
  • Serves as Leader on Duty as assigned
  • Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
  • Communicate the Y mission and objectives to the community.

Assist in all other areas as assigned.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.

Other details
  • Job Family Membership
  • Pay Type Salary