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Loan Resolution Associate

3 months ago

Naugatuck, United States Ion Bank Full time
Key Result Areas

•Customer contact

•Reconciliation of customer accounts

•Reconcile portfolio to General Ledger Accounts

•Contact vendors for payments and invoices.

Supervised By

Team Leader Special Assets/ FVP Special Assets

Supervises

No one

Essential Functions - may include, but are not limited to:

•Ensure company service standards are continually achieved in area of responsibility.

•Work, collect and follow up on outstanding invoices and rebates from vendors.

•Request collection letters/correspondence for charged off customers.

•Identify collectability of charged off loans and document file accordingly.

•Execute modification agreements with customers.

•Track and submit all invoices for Special Assets Department.

•Effective customer relations regarding questions, payments, research.

•Prepare, monitor, and follow through with auto repossession guidelines.

•Pull and monitor reports daily and monthly from various report systems as applicable.

Compliance:

•Knowledge of Bank policies and procedures, State and Federal laws and regulations

•Responsible for compliance regulations related to this position and receiving appropriate training including but not limited to:

Annually:

•Right to Financial Privacy Act

•CFPB Rules and Regulations

•Reg. H - Bank Protection Act

•Information Security Standards (GLB) (Including Data Protection Act)

•Reg. P - Privacy of Consumer Financial Information

•Bank Secrecy Act (BSA)

•Office of Foreign Assets Control (OFAC)

•USA Patriot Act

•Fair and Accurate Credit Transaction Act (FACTA)

•Reg. BB - Community Reinvestment Act (CRA)

Other Functions

•Ability to adapt to a changing work environment with an emphasis on efficiency.

•Ensure activities within assigned functional area of responsibility are in compliance

with Bank policy, State and Federal regulations.

•Provide administrative support and other duties as requested.

•Attend job related workshops and seminars.

*The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Education and Experience

•High School Diploma

•Customer service Experience a plus

•Prior banking/ collection experience not required but willingness to learn is a must.

•Ability to handle a high volume of daily calls and interaction with many different types of individuals.

Equipment and Software

Ability to currently used bank hardware and software programs as well as Microsoft Office Suite products. (Excel, Access, Word etc.)

Physical Qualifications

•Work performed at more than one location.

•Travel to other CT sites multiple times per month will be required.

•Travel to out of state locations not required at this time.

•Ability to extend one's arm(s) in any direction and ability to sit or stand in an erect position.

•Ability to express or exchange ideas by means of the spoken word, both speak and hear.

•Ability to lift up to 10 pounds occasionally and/or a negligible amount of lifting frequently or constantly to move objects.

Other Qualifications

•Ability to compute rate, ratio, discount, interest, profit and loss, commission, percentages, and apply basic arithmetic and mathematics to help resolve problem solving situations.

•Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

•Ability to exchange information with others clearly and concisely.

•Ability to identify task requirements and monitor progress toward accomplishment.

•Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others.

•Ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc.

Consider this description the foundation of your job, not its boundaries. Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)