Brokerage Intake Specialist

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer. GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee's home and has to be within our NEMT service area in Eastern Oregon or accepted radius.The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.Essential duties include:Data Entry of ride and billing information for completed rides.Maintains records and reports within areas of responsibility.Processes incoming and outgoing mail.Prepares denial letters to CCO.Prepares and maintains records for quality control.Fields incoming phone calls.Interviews eligible clients to obtain sufficient information to take ride request.Provides timely ride assignments to providers.Assesses eligibility according to program regulations.Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.Takes messages and routes calls to other programs. **Please note that there are multiple ads but we are only hiring one position** RequirementsWhat is needed to succeed in this role:Superior Customer Service skillsExcellent communication skills, bother verbal and writtenTechnology Savvy - proficient in Microsoft Office software and Google SuitesStrong and reliable internet connectionFlexible; able to multi-task in response to time sensitive and changing situationsHandles highly sensitive and confidential informationPositive attitude - ability to approach problems in a positive mannerEducation - High School Diploma or equivalent, three years' experience in customer serviceBilingual in Spanish preferred.What we offer:Competitive salary - starting at $18.00 per hour, additional compensation for bilingual skillsMedical, dental and vision insurance for you and dependents22 paid time off days and 10 paid holidaysCompany paid life, short-term disability, and long-term disabilityEAPFSA, with a $500 employer contributionTriple AAA insuranceMileage reimbursementWellness benefits401k contribution, including 6.5% employer contributionsCell phone and internet reimbursementsAbout GOBHI:Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.