Information Technology Operations Manager
3 weeks ago
IT Operations Leader
Location: Malvern, PA (onsite, no relo) - local candidates
No C2C or sponsorship
As an IT Operations Leader, you will play a crucial role in ensuring the highest level of service delivery by providing technical support, troubleshooting technical issues, and offering guidance to customers. You'll collaborate with other IT teams to resolve complex issues, oversee day-to-day operations of the IT Service Desk, and ensure customer satisfaction. This leader will oversee and implement IT best practices.
Required, will only give consideration to candidates with the following experience:
Senior level IT Service Desk leadership (7 years minimum)
Full lifecycle technical support including support requests, troubleshoot and resolving technical issues, and provide advice and guidance to customers.
IT best practices, processes and functions to include utilizing KPI's, SLA's, data trending/analysis, change management, and process improvement experience.
Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
Azure
Active Directory
Windows 10
ServiceNow
ITIL (certification preferred)
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