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Receptionist Every Other Weekend
3 months ago
The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Shares important information. Coordinates a fond farewell celebrating discharging patients. What You'll Do:
- Creates warm, welcoming lobby environment by addressing visitors by name and learning about them.
- Answers phones with cheerful, warm greeting.
- Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.
- Answers basic center and business office questions; escalates as needed to appropriate person.
- Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center's Director of Human Resources.
- Processes and distributes the center's incoming and outgoing mail.
- Accepts and handles payments at desk in accordance with policy and procedures.
- Maintains the center's Patient Fund Petty Cash box.
- Prepares, copies, and mails administrative correspondence.
- Assists with inventory and ordering of office supplies.
- Maintains business office filing.
- Follows emergency protocol.
- Maintains the confidentiality of all residents' records.
- Reports all instances of abuse or neglect or other concerns to management.
- Attends and participates in orientation, training, and in-service education, and staff meetings.
- Ensures all mandatory training is completed on time.
- Performs other duties as necessary for the successful operation of the center.
- Outgoing and friendly demeanor.
- Ability to communicate, comprehend, understand, and write messages, and follow directions. Excellent verbal and written communication skills.
- Knowledge of business office machines.
- Computer skills with word processing software knowledge.
- Able to work with minimal supervision.
- Detail oriented.
- Professional appearance and demeanor.
- Confidence when interacting with a variety of people.
