Customer Service and Sales Repesentative
4 months ago
**Customer Service and Sales Repesentative**
* 1146 85th Ave SE, Tumwater, WA 98501, USA
* Full-time
**Company Description**
At Shape Technologies Group (SHAPE) were devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including H20 Jet, Advanced Pressure Systems (APS), Flow International, KMT Waterjet, Dynamic Robotic Solutions (DRS), Tech-Con Automation, Aquarese, Projet System and TOPS.
The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers visions into reality.
**What its Like to Work Here.**
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
**What We Offer.**
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
**Job Description**
**General Purpose:**
The Customer Service and Sales Representative is responsible for improving and assisting with the customer experience. The position is responsible for generating new business, updating website information, and establishing a great rapport with customers.
**Major Duties and Responsibilities:**
Supports Customer Service function by receiving incoming calls and emails and responding to customers with accurate information, communicating well verbally and in writing to provide customers with timely information.
o Processes customer transactions such as orders, quotes, or returns.
o Is the internal "voice of the customer" and communicates extremely well with co-workers.
o Presents price, credit, and terms in accordance with standard procedures.
Increases revenue by proactively contacting customers.
Contacts customers for feedback, information, to promote complementary products, and new sales.
Updates and maintains CRM database with relevant account and contact information.
Updates job knowledge by studying new product descriptions, participating in educational opportunities, and talking to customers.
Recommends new offers or offer adjustments to improve effectiveness.
Works with Sales and Marketing Manager and Customer Service Team to coordinate best practices, to share information, and be an engaged member of the Team.
Very proficient in writing, spelling, and communications with strong attention to detail.
**Qualifications**
**Knowledge, Skills and Abilities:**
Ability to quickly build rapport with strangers and understand when to change tactics accordingly.
Knowledge of or ability to learn about waterjet products, services, and applications.
Ability to transfer that knowledge to customers in an easy to understand format.
Ability to multi-task and self-driven to contribute where needed.
Very positive, action-oriented, and outgoing personality.
**Supervisory Responsibility:**
None
**Equipment used:**
PC
**Education/Experience and/or Training:**
Degree in Communications or Marketing or work experience equivalent.
A minimum of 2 years relevant Customer Service and/or Sales experience.
Working knowledge of MS Office suite applications and Shopify.
**Additional Information**
***No Recruiters Please***
*Shape Technologies Group and our companies operate as an equal opportunity employer. Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided. If you require disability related accommodations, please inform Human Resources. All personal information that is collected will remain private and confidential.*
**We thank all applicants for their interest; however only those selected for an interview will be contacted*.*
**Job Location**
Customer Service and Sales Repesentative
* 1146 85th Ave SE, Tumwater, WA 98501, USA
* Full-time
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