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Receptionist

2 months ago

Houston, United States Galveston-Houston Immigrant Representation Project Full time

Description

GHIRP is an immigration legal services organization with 501(c)(3) status that officially launched in October 2020. Our mission is to build a resilient, diverse community by providing comprehensive representation and holistic legal services to immigrants in need. GHIRP is seeking a full-time, Spanish speaking receptionist to carry out reception and administrative tasks. The receptionist should be highly motivated and capable of working in a dynamic, fast-paced environment, where collaboration is key. The Receptionist will play a vital role in the provision of high-quality immigration legal services to our clients. The ideal applicant will have a strong commitment to public interest law and to the empowerment of immigrant communities.

Duties/Responsibilities

  • Greet clients at the front desk, answer client questions and direct them to the appropriate department staff.
  • Manage front desk phone line, answer all incoming calls, maintain voicemails and respond to messages.
  • Timely notify staff of visitors arrival via computer or telephone.
  • Pick up and drop off mail at the post office; and sort incoming mail and input into case management system.
  • Assist attorneys and legal assistants in contacting and notifying clients of upcoming court hearings, and with other routine correspondence.
  • Assist attorneys and legal assistants in confirming and scheduling appointments with prospective clients prior to the date of the appointment.
  • Conduct initial screening to schedule potential clients for an intake.
  • Maintain and organize case files keeping them properly organized and accessible.
  • Enter case data into internal database and manage client electronic files.
  • Maintain inventory of department supplies, and order mailing and shipping supplies.
  • Prepare outgoing mail including photocopying, addressing, sealing and posting materials.
  • Provide administrative assistance in setting up and conducting legal clinics and other daily operations.
  • Participate in regular peer and supervisor meetings and trainings.
  • Provide interpretation and translation support in client matters.
  • Other duties, activities, and responsibilities, as assigned.

Requirements

  • High school diploma (required); Bachelors Degree preferred; paralegal training or experience in a law office helpful.
  • Excellent oral and written communication skills in English and Spanish.
  • Knowledge of Microsoft Office, including proficiency in Excel.
  • Ability to work in a fast-paced environment and manage time and resources.
  • Must be reliable and have a professional demeanor.
  • Must be able to maintain confidential client information.
  • Must be a team player, self-motivated, responsive and have a keen attention to detail.
  • Commitment to serving immigrants and sensitivity to the needs of low-income, culturally diverse clients.
  • Texas Driver License; clean driving record; own vehicle; applicable auto insurance.

This position is fully in-person and will work from the office 5 days a week.