Project Manager, Total Operations

2 weeks ago

Troy, United States Ipsos-Insight, LLC Full time

What makes this role important at Ipsos?

Project Managers are the single point of contact for our internal clients, we provide superior service and ensure flawless execution of telephone research needs. In this role, you will also work alongside seasoned project managers and other operational departments, including Call Centre staff, Programmers and Data Analysts. Our ideal candidate is a recent post-secondary graduate or has 1 to 2 years of experience in their professional field. Our mission is to provide Ipsos Researchers with data collection that is of the highest quality, with a level of efficiency that is unmatched in North America.

What you can expect to be doing:

  • Provide an efficient and effective conduit through the research process
  • Deal directly with internal clients, Project Managers, MR Programmers and Organization, scheduling and logistics of quantitative research projects
  • Ensuring that quality initiatives are followed such as checking logistics and questionnaire programming; working through timelines with 6 departments
  • Managing client expectations by troubleshooting for solutions and alternatives in order to increase project profitability
  • Checking daily reports on each study and raising "red flags" if a project is going over budget
  • Notice necessary details in sampling and questionnaire design
  • Deal with tight timelines and ability to multi-task through the variety of stages of the life of a project
  • Manage on-going changes to study specifications, timelines and client expectations
  • Reviews financials for accurate payment and billing to the client
  • Must be able to manage all types of projects including quick turnaround studies, CATI recruiting, business to business studies, evening projects and mixed methodology projects

This might be the job for you if you have:

  • Minimum two years of market research experience with in-depth knowledge of the field process, at the Team Leader level (internal candidates) would be considered an asset
  • Bachelor's Degree or equivalent related experience
  • Strong organizational and interpersonal skills, attention to detail and commitment to the accuracy and completeness of information
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Experience and knowledge in managing projects and/or being part of a project team including - scope, budget, timing and quality assurance.
  • Ability to resolve conflicting priorities in the delivery of a project; resolve resource issues; and manage project scope to meet expectations
  • Able to work independently with a client service approach
  • An aptitude for math and advanced Microsoft Excel and Word skills
  • Must be a US citizen and pass a security background check

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $55,000 to $60,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

#LI-FM1 #LI-Hybrid

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