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300 Level Lead Supervisor

2 months ago

Denver, United States Argus Event Staffing Full time

Job DescriptionGeneral Summary

The main function is to provide direction and support to team members in their designated area in alignment with the Area and Event Managers direction in event day operations. Primarily focusing on meeting the needs of the client/venue, patrons; solving problems, focusing on safety, identifying needs and concerns from a customer service perspective. The Lead Supervisor position will require the supervisor to create effective working relationships and to communicate timely and effectively with multiple client groups.

Principal Duties and Responsibilities

Responsible for making sure team members provide exceptional customer serviceEnsure the team members are given direction and given breaks.Responsible for overseeing proper deployment of their staffProvide on the spot training, mentoring and coaching of team members.Responsible for making sure team members have an understanding of the venue so that they can direct guests appropriately.Must be able to effectively communicate via radio to command, management and other employees.Establish a good working relationship with venue employees, law enforcement and medical personnel.Maintain compliance with all Argus company policies and procedures.Resolve guest related issues, needs and concerns as they ariseCultivate safety as a forethought for all team members.Perform other related duties as assigned by management.

Experience and SkillsKnowledge, Skills and Abilities Required

Demonstrate positive leadership qualities and strong interpersonal skills to aid in training new employees.Must be willing to take direction and lead by example.Critical thinking skillsTeam Player; connects and works well with others.Must be personable and proactive in providing assistance to guests with the highest level of customer serviceWillingness to make an annual commitment to scheduled events.Ability to handle high pressure situationsMust have proper radio etiquetteMust have taken Verbal De-EscalationMust have graduated from Supervisor Development Program and hold a current guard card or receive a referral by a manager to join the Supervisor Development program.

Physical Demands of the Job

Must be able to move in a quick, energetic manner. Long periods of standing and constant movement around the event area are expected on event days. Must be able to handle extreme heat and cold, along with rain and snow.

Psychological Demands

Moderately stressful with constantly changing demands and imposing deadlines. Must be able to give and take direction from different teammates in a professional manner. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Working Conditions

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent's location, and minimal during non-event times. Fast paced environment at venue during event days. Longer hours/days are necessary. Frequently required to work, evenings, weekends and holidays as scheduled.

The above declarations are not intended to an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities. #J-18808-Ljbffr