ERP QA/Testing Program Manager

4 weeks ago

Bridgewater, United States Red Global Full time

The Testing & QA Process Engineering Program Manager is responsible for overseeing and optimizing the testing processes and resources within the IT Platform Testing/QA Engineering department. This role involves strategic planning, process improvement, team leadership, and collaboration with various stakeholders to ensure the efficient delivery of high-quality software solutions.

The Director leads a small team of testing & process engineering professionals, ensuring their work is well organized and positioned for success, and provides ongoing coaching, feedback, and development opportunities.

Responsibilities include:

Resource & Capacity Planning Leadership

Assess current state resource allocation & capacity planning processes; build a roadmap for envisioned future state across Resource Management, Release Management, and Testing Management

Develop and implement process and tool improvements for optimizing resource utilization; lead the associated change management processes

Manage communication and any training required for Product Owners

Identify and address resource constraints to ensure efficient project delivery

Continuously monitor and adjust resource allocation based on project needs

Provide recommendations to drive efficiency across related IT processes and tools

Release Management

Lead the planning and execution of application release management activities

Establish release policies, procedures, and schedules to ensure smooth deployments

Coordinate with development, testing, and infrastructure teams to streamline release processes

Implement automation and tools to enhance release management efficiency

Document all relevant work activity

Testing Management

Lead the adoption of automated testing techniques to accelerate delivery and improve reliability

Partner with the Infrastructure team to develop necessary testing assets and processes (environment landscapes, load testing tools, and support model)

Evaluate existing testing methodologies and tools to identify areas for improvement

Experience:

* 8+ years experience in a Testing Manager role with experience working on complex program structures.

* Strong communicator and experience working in highly matrixed, cross functional organizations.

* Ability to engage at an executive level to provide updates and escalations as necessary.

* Ability to manage daily progress, tracks testing issues and risks through to conclusion.

* Progressive experience managing and deploying Testing Management functions for application teams

* Experience with Jira, SAP, and Salesforce platforms

* Experience with Application Release Management

* Experience with IT Resource and Capacity Management

* Experience driving change across IT and Business stakeholders

* Experience aligning teams to testing best practice methods and tools and building new tools where necessary.

* Advanced knowledge of Test Management, Test Automation, Project Methodology

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