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ERP QA/Testing Program Manager

4 months ago

Bridgewater, United States RED Global Full time

The Testing & QA Process Engineering Program Manager is responsible for overseeing and optimizing the testing processes and resources within the IT Platform Testing/QA Engineering department. This role involves strategic planning, process improvement, team leadership, and collaboration with various stakeholders to ensure the efficient delivery of high-quality software solutions.


The Director leads a small team of testing & process engineering professionals, ensuring their work is well organized and positioned for success, and provides ongoing coaching, feedback, and development opportunities.


Responsibilities include:


Resource & Capacity Planning Leadership

• Assess current state resource allocation & capacity planning processes; build a roadmap for envisioned future state across Resource Management, Release Management, and Testing Management

• Develop and implement process and tool improvements for optimizing resource utilization; lead the associated change management processes

• Manage communication and any training required for Product Owners

• Identify and address resource constraints to ensure efficient project delivery

• Continuously monitor and adjust resource allocation based on project needs

• Provide recommendations to drive efficiency across related IT processes and tools

Release Management

• Lead the planning and execution of application release management activities

• Establish release policies, procedures, and schedules to ensure smooth deployments

• Coordinate with development, testing, and infrastructure teams to streamline release processes

• Implement automation and tools to enhance release management efficiency

• Document all relevant work activity


Testing Management

• Lead the adoption of automated testing techniques to accelerate delivery and improve reliability

• Partner with the Infrastructure team to develop necessary testing assets and processes (environment landscapes, load testing tools, and support model)

• Evaluate existing testing methodologies and tools to identify areas for improvement


Experience:

* 8+ years’ experience in a Testing Manager role with experience working on complex program structures.

* Strong communicator and experience working in highly matrixed, cross functional organizations.

* Ability to engage at an executive level to provide updates and escalations as necessary.

* Ability to manage daily progress, tracks testing issues and risks through to conclusion.

* Progressive experience managing and deploying Testing Management functions for application teams

* Experience with Jira, SAP, and Salesforce platforms

* Experience with Application Release Management

* Experience with IT Resource and Capacity Management

* Experience driving change across IT and Business stakeholders

* Experience aligning teams to testing best practice methods and tools and building new tools where necessary.

* Advanced knowledge of Test Management, Test Automation, Project Methodology