Full Service Counter Sales

4 weeks ago

WinstonSalem, United States Aesop Auto Parts LLC Full time

Description Location: Lewisville Motor Company 5600 Country Club Rd., Winston-Salem, NC 27104 Monday through Friday 8am - 5pm Our Team Aesop is an industry-leading provider of automotive parts that is operationally focused and led by proven industry leaders. In partnership with our private equity partners, we are rapidly expanding our position in the eastern US and nationally through acquisitions and new product offerings. Our team lives by Aesop’s core values: We Take Responsibility - We take initiative in getting work done, going the extra mile, and learning from owned mistakes. We Choose a Growth Mindset - We are always investing in the future and striving to improve ourselves, our company, and our offering. We Work as a Team - We know it takes collaboration in order to win. We faithfully do our part and share our expertise with others. We Serve with Care - We have an attitude of abundance and humility, treating others with respect, kindness, and understanding. Position Overview This position is primarily responsible for sales and customer service at an Aesop full-service location. Counter Sales Associates carry out the mission and objectives to achieve the desired outcomes. They sell salvaged auto parts and accessories to individual customers, body shops, and mechanical shops. They build relationships with existing and new customers to continue creating trust and represent the company professionally and ethically, possessing a high level of integrity. Key Responsibilities and Essential Job Functions Customer Relations Serves as the primary point of contact with all walk-in customers, treating each one with courtesy and respect. Maintains and builds relationships with new and existing customers. Embodies Aesop Auto Part's core values. Skilled in the art of listening, giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate. Answers parts or auto requests in a manner that offers the best customer experience while supplying the best solution available for the customer's situation. Retrieves parts from the warehouse or customer pick-up area to fulfill customer walk-in orders. Drives Sales Provides pricing, product information, lead time information, and updates to customers as necessary. Conducts retail sales to customers and closes out open invoices. Develops new customers and continues to increase the number of customers being serviced. Manages existing orders regularly to minimize any issues that may negatively affect the customer experience. Follows up on existing quotes and leads by reaching out to customers in their preferred form of communication. Offers different approaches to the same process, inspiring innovation. Meets sales team objectives. Works the sales phone queue. Quotes formally and informally as needed. Administrative Enters orders correctly within the system, working within timeframes to expedite orders. Supports the entire Sales team to complete any customer pickup orders. Collects checks, cash, or credit card payments and applies them correctly to close out open invoices. Maintains cash drawer. Follows proper regional steps and protocol for completing daily reconciliation of the cash drawer. Follows up on all warranty and core returns because those can also lead to open COD issues. Incorporates technology in the sales process as needed. Reports virtually all communication, verbal and written, to the Regional Sales Manager daily. Business Acumen Presents self in a professional manner. Maintains integrity in cash handling. Communicates clearly with all departments of production and order fulfillment while maintaining a customer-minded form of communication. Perform Other Duties as Assigned Maintains a clean work environment for the sales counter. Qualifications & Requirements Previous automotive sales experience preferred. Cash and credit payment handling experience. Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally. Ability to read, write, and comprehend instructions, short correspondence, and memos. Reacts well and positively under pressure. Ability in Microsoft Office, primarily Excel and Word, with the aptitude to learn new systems and software. Operates office equipment, such as fax machines, copiers, phone systems, and cell phones. Honesty/Integrity. Do not cut corners ethically, always speaking plainly and truthfully. Must be able to work collaboratively across functions and share expertise with others. Must demonstrate strong attention to detail and organizational skills with the ability to prioritize and manage multiple tasks. Physical Demands & Work Environment The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position for extended periods of time. Occasionally moves about the facility. Ability to use both hands regularly with enough dexterity to complete essential functions. Occasionally lifts, moves, and carries objects and materials up to 50 lbs. Expected Work Hours – 8 a.m. - 5 p.m. local time, Monday through Friday. Ability to work occasional overtime as needed as determined by the employee’s supervisor. Benefits: 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off Holiday pay Health savings plans #J-18808-Ljbffr

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