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Customer Service Representative

1 month ago

Forney, United States Willard Heating and Cooling Full time

Overview:

Looking to TRADE UP to a better opportunity? Willardis looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

  • Uncapped Pay Potential
  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • On-going training & development and growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

What you will do:

  • Manage incoming calls from customers
  • Schedule and manage customer estimates
  • Identify and assess customers needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns

Who you are:

  • 1-5 years of call center or customer support experience preferred
  • Valid drivers license with clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, dont wait Apply today

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $20-$22 per hour

Benefits:

  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development

Ability to commute/relocate:

  • LOCATION: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Center or Customer Support (1+ year required)

Work Location: In person

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