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Dispatch / Customer Service Representative

4 months ago

Forney, United States Infinity Texas Air & Electric Full time

Infinity Texas Air in Forney, TX is looking to hire a full-time Customer Service Associate / Dispatcher to help our customers get the HVAC help they need. Do you enjoy helping others? Would you like to join a skilled and supportive team? Would you like to work with an HVAC company that truly values you? If so, please read on

We offer this CSR position a competitive wage and a generous benefits package. Plus, you would have the opportunity to join a healthy and prosperous office team of champions If this sounds like the right CSR opportunity for you, apply today and join our dispatch team

ABOUT INFINITY TEXAS AIR

Since 2007, Infinity Texas Air has been providing customer-focused heating and air conditioning service and installation. We specialize in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. Our entire company works hard to make our customers' experiences with us hassle-free and enjoyable.

As part of our company, we believe in all our employees and offer the opportunity for advancement. In return for their hard work, our team can depend on competitive wages, solid benefits, and a great work environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE ASSOCIATE / DISPATCHER

As a Customer Service Associate / Dispatcher, you schedule and book services or sales appointments, develop profitable sales, acquire customers through performing direct sales activities, and provide support to other staff as needed. You also dispatch, manage, and allocate resources to meet the expectations of our clients. Leveraging your organizational skills, you process paperwork and payments as well as maintain sales lead information, perform data entry, and update customer information.

You also utilize some of your communication and sales skills to develop self-generated leads through networking, data mining, and referral generation from previous clients. This also includes selling new service agreements and renewing existing service agreements. You work closely with a number of other people and departments to coordinate scheduling or dispatching, identify sales opportunities, and follow up. You feel good about using your skills to help keep our office running efficiently

QUALIFICATIONS FOR A CUSTOMER SERVICE ASSOCIATE / DISPATCHER

* 2+ years of customer service or dispatch experience, preferably in the HVAC industry
* Ability to learn our products and services
* Computer literate including familiarity with Excel and Word as well as with smartphones, email, and text messaging
* A clean, neat, and professional appearance

Are you willing to learn and improve your knowledge and skills? Do you have excellent communication and interpersonal skills? Can you work well with others? Are you able to manage your time well and prioritize your tasks accordingly? Do you have a positive and enthusiastic attitude? If yes, you might just be perfect for this CSR position

ARE YOU READY TO JOIN OUR HVAC TEAM?

If you feel that you have the right dispatch and customer service skills for this CSR job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 75126