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Call Center Representative

4 months ago

Cedar Falls, United States Wakefield & Associates Inc Full time

At Wakefield & Associates we succeed as a team, not as individuals. Collaboration and cooperation are prerequisites. Exceptional communication skills are crucial. Competence with computers is valued. Punctual, enthusiastic, quick learners can thrive in our offices.

We currently have an open position for a well-organized and motivated Call Center Representative who is wanting to grow their career You will be a key player at a growing company.

We are looking for a positive and experienced Call Center Representative, who is a self-starter and is eager to thrive in a dynamic environment.

ESSENTIAL JOB DUTIES

  • Assist in resolving consumer accounts by answering healthcare service questions; suggesting options for account resolution.
  • Maintain consumer records by updating account information.
  • Resolve accounts by clarifying consumer concerns. Identifying and explaining the best available option to solve the problem; expedite corrections or adjustments; follow up to ensure complete resolution.
  • Process consumer payments appropriately.
  • Contributes to team effort by working assigned tasks
SKILLS/QUALIFICATIONS
  • Professional telephone presence
  • Excellence verbal communication skills
  • Prior Customer Service experience and/ or Call center experience preferred
  • Healthcare Knowledge helpful
  • Problem Solving/ Analytical Thinking
  • Verbal communication Skills
  • Conflict Resolution
  • Ability to Multi-task
Benefits:
  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off