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Call Center Representative

2 months ago

Sioux Falls, United States Avera Full time
Join the team at Avera

Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Competitive pay, front-loaded PTO and options for free health insurance, various shifts to fit your lifestyle and opportunities for career growth.

Avera is seeking a Call Center Representative

Position Highlights:
  • Paid Time Off (PTO) available on Day 1
  • Options for Free Health Insurance
  • Career Growth opportunities
Job Summary

The Call Center Representative is one of several department team members answering incoming and making outgoing calls for the Call Center. The Call Center Representative directs calls of clinical nature to the appropriate clinician in a timely manner and may be responsible for department specific duties such as assisting callers with referrals, registrations, interpreter services, scheduling (i.e. transport requests) and/or other office duties as assigned. CCRs may assist with data entry, messages, and maintenance for all call center services offered.

Education and/or Experience
  • High School diploma or general education degree (GED) required.
  • One year certificate from college or technical school and/or 3-6 months related experience and/or training; or combination of education and experience in clinic, hospital, and/or customer service related position preferred.
Work Schedule
  • Monday-Friday, 8:00am to 5:30pm; 80 hours every 2 weeks
Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
  • $17.00 - $21.25 per hour


What Makes Avera Special?